Test taker frequently asked questions

The information below addresses our most common questions. If you still need help, connect with a customer service representative. We are ready to assist.

1. How do I find the landing page for my testing program?

2. How do I contact Pearson VUE Customer Service?

3. How do I create an account?

4. How do I schedule, reschedule or cancel an exam online?

5. How do I update personal information on my account?

6. If I have an issue at the test center, how is it reported and how long does it take to resolve?

7. I think I have multiple accounts. Can I have them merged?

8. My account has a block. How do I get it removed?

9. How much will my exam cost?

10. What payment methods are available?

11. If my exam requires authorization, how long is the authorization period? Am I able to extend or transfer my authorization period?

12. How do I get my score report? What if I lost it or need a duplicate?