COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Avaya Professional Credential Program

Avaya Professional Credential Program

Avaya Credentials are designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations.

Earning an Avaya Credential requires completing specified competency requirements most often in the form of passing Proctored Exams and / or Online Tests. Proctored Exams are offered globally through Pearson VUE Testing Centers. Online Tests are available through the Avaya Learning Center.

For detailed information on individual Credential requirements, please visit the Avaya Learning Center.


Exam appointments may be made in advance or on the day you wish to test, subject to availability. The exam/appointment testing time limit noted on Pearson VUE web pages reflects the exam testing time plus 15 minutes for an Avaya end-of-exam survey.

Please Note: When you create a Pearson VUE  account  to register to take your exam, it is important that the information you register with matches the information in your student profile on the Avaya Learning Center.

Your first name, last name, the use or not of a middle initial, and your email address must match exactly in these two profiles.

Avaya Credential Exams and Exam Preparation

Avaya Credential exams are components of the Avaya Professional Credential Program. The exams are computer-based assessments of knowledge, competencies, and skills related to disciplines such as Implementation and/or Maintenance and use a multiple choice format.

As preparation for Avaya Credential exams, recommended courses and/or study materials are available. For more information please visit the Avaya Learning Center.

Avaya Credential Program Agreement

Prior to starting an Avaya Credential exam, you will be asked to agree to the terms and conditions of the Avaya Credential Program Agreement.

Exam Retake Policy

  • A student who does not pass an exam must wait at least 72 hours before attempting the same exam another time.
  • A student may attempt the same exam up to 3 times within a 12-month period. If the student does not pass the exam within the first 3 attempts, the 4th attempt must be at least 12 months from the date of the first attempt. All attempts are subject to the 72-hour waiting period.

Exam Vouchers

Simplify administrative tasks with exam vouchers. Vouchers are prepaid exam certificates that enable corporations to manage administration of the certification program centrally and eliminate paperwork by distributing vouchers electronically.

Order your Avaya exam vouchers today.

Last updated 2020-08-19