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Due to Winter Storm Diego we are experiencing site closures in some areas. We are working diligently to contact all affected candidates by email and phone. If you have questions about your appointment, please contact customer service. We appreciate your patience.
To purchase an exam:
When I attempt to start the exam, I do not see an exam question. What should I do?
If you encounter a blank screen or error message when you start the exam, your computer system may not meet the minimum requirements to run the exam.
I forgot my username/password. Can I reset it?
Yes. To reset your username or password, click on the appropriate "I forgot my username or password" link located under the Sign in button.
I lost my Internet connection or closed my browser. How do I resume the exam?
To resume the exam, follow these steps:
How do I get my score report?
To get your score report, follow these steps:
I purchased an exam but am not ready to take it. Can I cancel?
You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps:
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