FAQs: Troubleshooting

To resume the exam, follow these steps:

  1. Click Sign In on this page.
  2. Enter your username and password.
  3. Select the exam under “Open Online Exams.”
  4. Click Resume Exam.

To get your score report, follow these steps:

  1. Click Sign In on this page.
  2. Enter your username and password.
  3. Under the "My Account" heading, click View Score Reports
  4. All of your completed exams will be listed. Click View after the exam you would like to examine.

You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps:

  1. Click Sign In on this page.
  2. Enter your username and password.
  3. Select your exam under "Open Online Exams."
  4. Click Cancel Exam.
Last updated 2018-08-06