Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.
Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.
To schedule, reschedule or cancel an exam:
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If you are experiencing technical difficulties running a practice test, read the Troubleshooting FAQs.
How do I know which exams are available online and which are proctored and must be taken at a Pearson VUE test center?
All of the Cisco exams that start with 650 or 700 must be taken online and are not available at Pearson VUE Test Centers.
Will the tests provide diagnostic information about my performance?
A score report will be available at the end of the exam. Diagnostic information is provided on the score report.
How much do the tests cost?
This information may vary from one exam to another; therefore, this information is provided during the purchasing process.
The exam is valid for one attempt.
How much time should I expect to spend taking the test?
Is the test scored?
Yes, the test is scored. A score report will appear at the end of the test each time you take it.
How long do I have to start the test?
Once you purchase your online exam, you must complete it within 2 days. Once the test is started, you will have a defined period of time to answer the questions on the test. If you do not complete the exam within the 2-day window, it will expire and you will not be refunded the cost of the exam.
I will have a special testing accommodation allowing extra time for my licensure/certification test. Can I also have an accommodation for an online test?
Since these tests are taken online instead of in a Pearson VUE Test Center, extra time is not needed. You can stop the exam at anytime during the exam session by closing your browser. This will stop the clock and you can resume the exam when you are ready as long as it is within 2 days after the exam was purchased and the exam time has not completed.
Do I need different web account for my online exam and my licensure/certification exam?
Yes. You will need to create a separate Pearson VUE web account to sign in and purchase your exam. This is in addition to the Pearson VUE account you use to seek licensure.
What are the system requirements?
Do I need to create a profile in advance of taking the exam?
If you already have a Pearson VUE Web Account, please sign in.
If you do not have a Pearson VUE Web Account, we recommend you create a profile at least 2 days prior to when you would like to take your online exam. Creating your account in advance of taking the exam will help reduce delays.
How do I purchase an online exam?
The purchase process is easy. Follow these steps:
What forms of payment are available?
Pearson VUE accepts credit cards and vouchers.
I purchased an exam but am not ready to take it. Can I cancel?
Yes. You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired.
How do I start my online exam?
After you have purchased your online exam, you will be presented with a "Begin exam" button. Once you press the button, your exam session will start.
Can I stop the exam after it is started and come back later to finish it?
Yes. The exam clock will stop by closing the web browser. You can resume your exam as long as it is within the delivery period and the exam time has not expired.
I lost my Internet connection or closed my browser. How can I resume the exam?
To resume the exam, follow these steps:
How do I get my score report?
Follow these steps:
I have a question and cannot find the answer in the FAQs.
If the FAQs have not addressed your question, please contact customer service.