COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer Service

If you have been approved for alternative testing arrangements, you will receive scheduling instructions via email as part of your approval notification from FTCE/FELE Customer Service.

The following examinations require use of a separate room and must be scheduled by phone with Pearson VUE Customer Service:

  • French K–12
  • German K–12
  • Spanish K–12
  • Speech 6–12

Office Hours

Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.

 

Telephone

  • 800-466-0450

Email form

Ask a question


For all other inquiries, contact FTCE/FELE customer service.

Office Hours

Monday–Friday 8:00 a.m.–6:00 p.m. ET; closed on local holidays.
(Automated Information System available 24 hours daily).

Telephone

  • 866-613-3281 (toll free) / 413-256-2893

Email/Chat

http://www.fl.nesinc.com/contact.asp

Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Last updated 2020-05-01