Alert:

This website is scheduled to undergo routine maintenance on Saturday, 16 December 5:00 p.m.-11:00 p.m. CST. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

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Exam Review/Playback Update

As a business improvement initiative and to provide better controls over exam reviews/playbacks; candidates that want to schedule a retake within 21 days of an exam review must contact Pearson VUE customer service for an override. If an override is applied, the exam review comments will not be subject to further formal review by DBPR’s Subject Matter Experts.

Candidates have the ability to schedule a retake after an exam review online themselves outside the 21 day exclusion time period.

Examination scheduling information

Please VERIFY that you have created your web account with your LEGAL name as it appears on your government-issued ID and that your personal information is CORRECT. Contact Pearson VUE immediately to correct the spelling of your name or update your personal information if you notice any errors. It is very important that this information is correct, as it will appear as it was entered on the documentation provided to you after you have completed the exam, as well as on any reports to your licensing agency.

Appointments may be made up to one calendar day prior to the day you wish to test, subject to availability. You may schedule your exam online or over the phone by contacting customer service.

Available downloads

Cancellation / Rescheduling policy

To cancel or reschedule a test without any penalty it needs to be done two full calendar days before the test.

Appointment is scheduled for: Cancellation / Reschedule deadline
Monday - anytime Anytime up to midnight on the Friday before
Tuesday - anytime Anytime up to midnight on the Saturday before
Wednesday - anytime Anytime up to midnight on the Sunday before
Thursday - anytime Anytime up to midnight on the Monday before
Friday - anytime Anytime up to midnight on the Tuesday before
Saturday - anytime Anytime up to midnight on the Wednesday before
Sunday - anytime Anytime up to midnight on the Thursday before

* Based on a start of week as Sunday.

Candidates can cancel and reschedule using the web (self-service) up to midnight two full calendar days prior to their tests and incur no penalty for late cancellation or reschedule.

If candidates are calling Customer Services to cancel or reschedule on their behalf, please note the following customer service hours: Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.

Testing at Military Bases

View a list of domestic and overseas military installations offering these exams. To schedule your exam, please make your reservation online or contact our Call Center at 888-204-6289. Installation locations are in alphabetical order by geographic region and state. If you are taking an exam in EMEA, please click Armed Forces, Europe & Other. If you are taking an exam at a facility in the Pacific, please click Armed Forces Pacific.

Last updated 2017-11-28