COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to look for testing availability and review the health and safety measures required for testing.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

FAQs for IBM Assessment/Sales Mastery Exams (online, non-proctored)

Profile creation

Where can I find my Candidate Testing ID?

I do not have or do not know my Candidate Testing ID. Can I purchase an exam without it?

I need to change my name listed on my account.

I need to update my phone or email listed on my account.

I think I have more than one profile with Pearson VUE, what should I do?

I cannot sign-in to the Pearson VUE website.

Purchasing

What payment types does Pearson VUE accept?

Am I required to use a voucher?

Exam administration

How do I start my exam?

When I attempt to start the exam, I do not see an exam question. What should I do?

I forgot my username/password. Can I reset it?

How long do I have to take my exam?

I lost my Internet connection or closed my browser. How do I resume the exam?

I purchased an exam but am not ready to take it. Can I cancel?

Score reports

How will I get my score report?

How do I get a copy of my score report?

Will I see exams or score reports for exams I took previously?

What if my name is spelled incorrectly on my score report? Can it be changed?

When can I expect to see my exam results reflected in IBM’s system?

Last updated 2020-04-27