COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

FAQs for IBM Assessment Exams

Profile creation

Where can I find my Candidate Testing ID?

I do not have or do not know my Candidate Testing ID. Can I purchase an exam without it?

I need to change my name listed on my account.

I need to update my phone or email listed on my account.

I think I have more than one profile with Pearson VUE, what should I do?

I cannot sign-in to the Pearson VUE website.

Purchasing

What payment types does Pearson VUE accept?

Am I required to use a voucher?

Exam administration

How do I start my exam?

When I attempt to start the exam, I do not see an exam question. What should I do?

I forgot my username/password. Can I reset it?

How long do I have to take my exam?

I lost my Internet connection or closed my browser. How do I resume the exam?

I purchased an exam but am not ready to take it. Can I cancel?

Score reports

How will I get my score report?

How do I get a copy of my score report?

Will I see exams or score reports for exams I took previously?

What if my name is spelled incorrectly on my score report? Can it be changed?

When can I expect to see my exam results reflected in IBM’s system?

Last updated 2021-03-11