COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

FAQs for IBM Exams Delivered in Test Centers

About the exams

IBM delivers certification exams through Pearson VUE test centers and via IBM-managed events. In addition, online exams (also known as practice exams, sales mastery exams, or assessment exams) are offered through Pearson VUE’s website. View available exams.

I do not see the exam I am looking for. What should I do?

Profile creation

Where can I find my Candidate Testing ID?

I do not have or do not know my Candidate Testing ID. Can I schedule an appointment without it?

I need to change my name listed on my account.

I need to update my phone or email listed on my account.

I think I have more than one profile with Pearson VUE, what should I do?

I cannot sign-in to the Pearson VUE website.

Scheduling exams at Pearson VUE Test Centers

Where are Pearson VUE Test Centers located?

How far in advance do I need to schedule my appointment?

What payment types does Pearson VUE accept?

Can I pay for the exam at the test center?

How do I get a payment receipt for my exam appointment?

I need a special testing accommodation for my test appointment, how do I request one?

How far in advance do I need to cancel or reschedule my appointment that I have scheduled at a Pearson VUE Test Center?

If I fail the test, can I take it again?

If I took an exam recently with the other vendor, how long must I wait before taking it with Pearson VUE?

On the day of the exam

What do I need to bring to the test center?

What identification is required for me to take the exam?

Score reports

How will I get my score report?

How do I get a copy of my score report?

Will I see exams or score reports for exams I took previously?

What if my name is spelled incorrectly on my score report? Can it be changed?

When can I expect to see my exam results reflected in IBM’s system?

Last updated 2021-03-11