Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.
Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.
This website is scheduled to undergo routine maintenance on Saturday, 18 September 5:00 p.m. CDT - Sunday, 19 September 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.
To purchase an exam:
When I attempt to start the exam, I do not see an exam question. What should I do?
If you encounter a blank screen or error message when you start the exam, your computer system may not meet the minimum requirements to run the exam. Read the system requirements for practice tests »
I forgot my username/password. Can I reset it?
Yes. To reset your username or password, click on the appropriate "I forgot my username or password" link located under the "Sign in" button.
I lost my Internet connection or closed my browser. How do I resume the exam?
To resume the exam, follow these steps:
How do I get my score report?
To get your score report, follow these steps:
I purchased an exam but am not ready to take it. Can I cancel?
You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps: