COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 23 October 5:00 p.m. CDT - Sunday, 24 October 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer service

Be sure of your exam date when scheduling

If you wish to cancel your exam, you must contact Pearson VUE 24 hours prior to your exam appointment. Canceling or rescheduling an exam less than 24 hours prior to the exam appointment is not permitted. Not appearing for your exam appointment will result in the forfeit of all exam fees.

Candidates will incur a $20 Cancellation fee for cancelling their exam if they use the call center to do so. This $20 Cancellation fee will not be applied if a candidate cancels their appointment on the web registration site.

A $20 reschedule fee applies to all rescheduled exam dates regardless if you use the call center or use the web to change your appointment date.

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If you have any trouble, contact us or see our frequently asked questions.

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Last updated 2021-04-22