COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 18 September 5:00 p.m. CDT - Sunday, 19 September 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If you have any trouble, contact us or see our frequently asked questions.

Contact us:

Office Hours

Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays.

Telephone Numbers:
Country Number
Australia 1800-023-095
China (Mainland) 4001-200832
+852 3077 4923 (toll)
Hong Kong 3071-4601
India 0008000501072
Japan 0120 355 173
Korea, South 0807-600-880
Malaysia 1800-880-401
New Zealand 0800-451-260
Philippines 1800-1441-0321
Singapore 8004-481-552
Taiwan 0800-666-022
Other (Toll) +852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)

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Last updated 2018-11-28