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Where can I get a copy of my monthly statement?
You must first request access to our iPay system before you can view your monthly statement. To request access, visit https://ipay.pearson.com/OA_HTML/SelfRegistration.jsp. In the Customer field, make sure to enter your Customer Number, not the Site ID.
How do I change the contact that receives the monthly statements?
Your monthly statements are sent out via email to the Billing Contact that you noted in Site Manager before your site was activated. The Billing Contact can be modified in your Site Manager application.
How is my center paid for test delivery?
Your confidential Exhibit A agreement with Pearson VUE specifies test delivery payments. Checks are sent out monthly to the Accounting Contact listed on your agreement. For questions concerning your payment schedule, contact your Channel Sales representative.
Who should I contact with questions regarding statements or compensation?
For questions regarding compensation, contact your Channel Sales representative.
Can I be compensated by wire payment or ACH rather than by check?
Please contact our finance department. Their contact information can be found in your monthly statement.
Who do I contact to change my mailing/billing address?
If you are changing your mailing/billing address (but NOT your test center address), email our Finance Department. Their contact information can be found in your monthly statement. Be sure to include the following:
How do we apply for testing or voucher credits?
To apply for testing or voucher credits, please contact our Finance Department. Their contact information can be found in your monthly statement.
How can we increase our credit limit?
If you wish to increase your credit limit, please contact our Finance Department. Their contact information can be found in your monthly statement.
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