Finance and accounting FAQs

You must first request access to our iPay system before you can view your monthly statement.  To request access, visit https://ipay.pearson.com/OA_HTML/SelfRegistration.jsp. In the Customer field, make sure to enter your Customer Number, not the Site ID.

Your monthly statements are sent out via email to the Billing Contact that you noted in Site Manager before your site was activated. The Billing Contact can be modified in your Site Manager application.

Your confidential Exhibit A agreement with Pearson VUE specifies test delivery payments. Checks are sent out monthly to the Accounting Contact listed on your agreement. For questions concerning your payment schedule, contact your Channel Sales representative.

For questions regarding compensation, contact your Channel Sales representative.

Please contact our finance department. Their contact information can be found in your monthly statement.

If you are changing your mailing/billing address (but NOT your test center address), email our Finance Department. Their contact information can be found in your monthly statement. Be sure to include the following:

• Site ID/Site name
• Main contact person
• Phone number for main contact
• New mailing/billing address

To apply for testing or voucher credits, please contact our Finance Department. Their contact information can be found in your monthly statement.

If you wish to increase your credit limit, please contact our Finance Department. Their contact information can be found in your monthly statement.