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How do I change or add new test administrators or techs?
Initially, the Tech and Test Administrator contacts listed on your agreement are assigned usernames and passwords. To change and/or add contacts:
I am a new Test Administrator, how do I get started?
The first thing you will need to do as a new designated Test Administrator is to become trained and certified. Once you are trained and certified, you are ready to begin testing candidates.
How do I add or update my hours?
To add or update hours:
How do I add workstations?
To add a workstation:
Our site is moving — how do we notify Pearson VUE and what do we need to do?
If you will have a new address:
If you are changing rooms, but your address is not changing:
Remember to enter closed days for your site if you need to be closed during your move.
A candidate is having trouble signing up for an exam at our site — exam or site is not listed.
If your test center has not yet transitioned to ServiceDirect:
Use VSS to report incidents:
If your test center is currently on ServiceDirect:
Create a new client request case in ServiceDirect:
Can I open an additional/mobile test center?
Yes, this is possible. Contact your Channel Sales representative for more information.
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