How can we help? Customer service for test-takers

Tip: For general info, start with the FAQs. For exam-specific questions, head over to your program page.

COVID-related testing information:

Visit our COVID-19 information page (Opens in new window) for the latest information regarding health and safety practices and any location-specific impacts.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 10 December 8:00 p.m. CST - Sunday, 11 December 1:00 a.m. CST. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience. 

Got a question? Looking for info? Need to talk with customer service?

The best place to start is the frequently asked questions, which cover everything from creating an account to COVID-related scheduling matters, paying via vouchers and much more.

If you don’t find what you’re looking for in the FAQs, try contacting your program-specific customer service team, where you can get information and guidance customized to both your exam program and your geographic region. Plus, you can choose from chat, phone or email contact methods.

Get started by entering your exam program in the search bar below.

Type the name or acronym of your testing organization

Or, use the alphabetical list.

Frequently asked questions

These are FAQs about the general Pearson VUE testing experience. Get answers specific to your test from your exam program’s homepage.