Customer service for test-takers

Help is on the way

Customer service for test-takers

 

Helpful hint: Don’t forget to check your exam program’s homepage first! Most of the answers to your questions will be found there.

COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Still need help?

We have program-specific customer service teams on hand to provide you with the best support. Type the name or acronym of your testing organization into the search bar to get in touch or find your testing organization in the alphabetical list below.

We provide chat, phone, and/or email contact options based on region.

Find contact information 

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