Visit our COVID-19 information page (Opens in new window) for the latest information regarding health and safety practices, requirements for entry, and any geographic-specific impacts.
This website is scheduled to undergo routine maintenance on Saturday, 21 May 5:00 p.m. CDT - Sunday, 22 May 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.
To schedule, reschedule or cancel an exam:
When I attempt to start the exam, I do not see an exam question. What should I do?
If you encounter a blank screen or error message when you start the exam, your computer system may not meet the minimum requirements to run the exam.
I forgot my username/password. Can I reset it?
Yes. To reset your username or password, click on the appropriate "I forgot my username or password" link located under the "Sign in" button.
I lost my Internet connection or closed my browser. How do I resume the exam?
To resume the exam, follow these steps:
How do I get my score report?
To get your score report, follow these steps:
I purchased an exam but am not ready to take it. Can I cancel?
You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps: