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To schedule, reschedule or cancel an exam:
When I attempt to start the exam, I do not see an exam question. What should I do?
If you encounter a blank screen or error message when you start the exam, your computer system may not meet the minimum requirements to run the exam.
I forgot my username/password. Can I reset it?
Yes. To reset your username or password, click on the appropriate "I forgot my username or password" link located under the "Sign in" button.
I lost my Internet connection or closed my browser. How do I resume the exam?
To resume the exam, follow these steps:
How do I get my score report?
To get your score report, follow these steps:
I purchased an exam but am not ready to take it. Can I cancel?
You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps: