COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

Global chat

Chat is the quickest way to reach a customer service agent. 
Click on the Chat icon to get started.


If chat is “offline,” see below for telephone numbers and office hours.
Last updated 2020-10-08