Apple IT and pro apps OnVUE exam information // Pearson VUE

OnVUE online proctored exams allow you to conveniently take an exam in the comfort of your home or office while being monitored by an offsite proctor. All communication with the proctor is done in English.

Run system test

Be sure to run your test on the same network and computer you will use on exam day.

Test my system

Schedule exam

Begin exam

When it is time to take your exam, login to your account to begin the exam.

Need help? Use the chat feature below.

Preparation fuels confidence

Three simple requirements:

Quiet, private location
Reliable device with a webcam
Strong internet connection

OnVUE help

Chat with us for help with your OnVUE exam before, during or after the exam.

Additional information

OnVUE technical requirements

It is your responsibility to review the technical requirements to ensure your system is compatible with the online proctoring software. If your system does not meet the requirements and causes a problem during the exam, you will have to reschedule at your own cost.

NOTE: We strongly recommend using a personal computer (not issued from your employer) and a wired, ethernet connection. The two most frequent causes of technical issues with online proctored exams are testing on (1) a work computer and (2) an unreliable internet connection. Firewalls or security settings from work computers may restrict the software from operating properly. Unreliable internet connections (wireless network, VPN, mobile hotspot) may lead to being disconnected.

Technical requirement	Technical Specification
Operating System	Windows 10 (64-bit) (excluding 'S Mode') Windows 8.1 (64-bit) (all editions except 'RT') Mac OS 10.13 and above (excluding beta versions)
Operating System	Note: Windows Operating Systems must pass Genuine Windows Validation. Windows Vista, Windows XP and Windows 7 are strictly prohibited for exam delivery All Linux/Unix based Operating Systems are strictly prohibited.
Firewall	Do not take your exam in a setting with a corporate firewall (including VPN) or alert your Network Administrator to the network configuration requirements. We recommend testing on a personal computer. Work computers generally have more restrictions that may prevent successful delivery.
Device	All tablets are strictly forbidden, unless it has a physical keyboard and also meets the operating system requirements mentioned earlier.
RAM	OS specified minimum RAM 4 GB RAM or more
Display	Minimum Resolution: 1024 x 768 in 16-bit color. Additional monitors are forbidden.
Internet Browser	The newest versions of Microsoft Edge, Safari, Chrome, and Firefox.
Internet Connection	For optimal performance, a reliable and stable connection speed of 3 Mbps down/up is required. Where possible, we recommend testing on a wired network as opposed to a wireless network. If testing from home, ask others within the household to avoid internet use during your exam session. Tethering to a mobile hotspot is explicitly prohibited.
Webcam	Webcam must have a minimum resolution of 640x480 @ 10 fps. Webcam may be internal or may be external and connected to the computer. Mac users may need to allow OnVUE within their ‘System Preferences: Security & Privacy: Privacy’ settings for Microphone, Camera, Automation and Input Monitoring.
Sound & Microphone	Verify the audio and microphone are not set on mute in Windows. Mac users may need to allow OnVUE within their ‘System Preferences: Security & Privacy: Privacy’ settings for Microphone, Camera, Automation and Input Monitoring.
Browser Settings	Internet Cookies must be enabled.
Power	Ensure you are connected to a power source before starting your exam to avoid draining your battery during the exam

Pearson VUE policies and procedures

Q. Where can I test?

A. You can test at home or in your office. Wherever you test, you should be in a walled room, with a closed door and without distractions. No one else is permitted in the room with you while you are testing.

Q. How do I know my computer will work with the online proctored software?

A. Perform a system test to download the OnVUE online proctoring software in advance to ensure that your system will work with our software. Please check our list of minimum system requirements, and shut down all non-essential applications before launching the software.

Q. Can I receive any exam assistance during the exam?

You may not receive any assistance from other individuals while taking the exam, and you may not allow other individuals to see the computer screen that presents the exam questions.
If another person enters the room while you are testing, your exam will be terminated.
The proctor cannot answer questions related to exam content.

Q. Is technical software assistance available during the exam?

A. Most technical issues can be avoided by completing a system test in advance. Common technical issues are lack of a stable internet connection and running illegal applications during the exam, both of which the system test can indicate. Either way, staff is on hand to support the issue. Please see the customer service information on this page if you require assistance.

Q. My proctor hasn’t started my exam yet. Where is my proctor?

A. After successfully uploading your photos, you should be on a page that says, “You are almost done with the check-in process”. Please be patient: most candidates will have their exam launched by a proctor within 15 minutes of the exam appointment. If you are experiencing a longer delay, there may be a problem with your photos. The proctor will attempt to reach you over chat or your cell phone. The incoming phone number may be unfamiliar to you but please answer so we can help you. If we haven't contacted you in 30 minutes, the connection may have been lost. You'll need to reschedule your exam through customer service.

Additional policies

Q. Where do I go to schedule my exam?

A. Sign in to your web account to schedule your exam. After you’ve selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam.

Q. Is my workspace okay for testing?

A. During the check-in process, you will be asked to take photos of your work area, which will be checked by a proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Additional monitors and computers must be unplugged and turned off. Items on the wall with writing on them, such as whiteboards, will be inspected. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.

Q. What type of identification will I be required to present?

A. You are required to present a current government-issued ID. The name on your ID must match the name in your web account profile and in your appointment confirmation email.

Acceptable forms of identification include: driver’s license, passport, military ID, identification card (national/state/province identity card), alien registration card (green card, permanent resident, visa), and government-issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).

Minors who are under the age of 18 are permitted to present a valid student ID as a form of identification. A minor’s guardian must also present a valid ID and provide verbal consent during the check-in process.

Q. How do I check in for my test on exam day?

A. You will be able to start checking in for your exam 30 minutes ahead of your scheduled appointment time. To start, click the “Sign in” button on this page to sign in to your web account.

The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Begin exam.”
Important: if the “Begin exam” button is not visible, you are either too early or too late for your exam. Please check your appointment details to make sure you’re trying to start at the proper time.
You will be asked to download OnVUE, the online proctoring software, if you haven’t before. Follow the prompts in the application to complete the required check-in steps.
Have your acceptable identification available so that the proctor can verify your identity.
Shut down any non‐essential applications such as email, chat, Facebook, and Skype.
You will be placed in a queue and connected with the next available proctor to begin your exam.
The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.
Being late is not an option. To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time.

Q. What are the exam rules on personal belongings?

During the exam, you may not access the following types of personal items: mobile phones, headphones or headsets (wired or bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved.
During the exam session, you are not allowed to use exam-specific materials or scratch paper, erasable whiteboards, or any other physical writing object, such as a pen, marker, or pencil.
Watches must be removed and placed out of sight/reach during the exam.
During your OnVUE exam, you may have the option to use a built-in digital whiteboard feature to do scratch work or take notes. Physical scratch paper or note boards are not allowed when taking an OnVUE exam. Learn more »
Please refer to your exam program for specific arrangements for scratch work or note taking.

Q. Can I eat, drink or take a break during the exam?

A. If your exam is long and includes a scheduled break, wait until you see the specific scheduled break message during your exam. At that time, you may leave your desk to use the restroom.

If your exam does not include a scheduled break, breaks are not allowed during the exam for any reason. If you leave your computer during your exam the proctor will end your session and you will be unable to continue testing.

Water in a clear glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.

Last updated 2019-06-28

OnVUE online proctored exam information for Apple IT and pro apps