COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Avaya Professional Credential Program

Avaya Professional Credential Program


If you have tested with other organizations through Pearson VUE, a new account has been created for you that only contains your Avaya exam registrations and history.

Your original account will retain exams for any other organization and may be accessed on the respective login page.

To access your new Avaya account, click Forgot my username and provide the required information, then your new username will be displayed on-screen. Next, click “Forgot my password” and complete the steps to access your new Avaya account.

Avaya Credentials are designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations.

Earning an Avaya Credential requires completing specified competency requirements most often in the form of passing Proctored Exams and / or Online Tests. Proctored Exams are offered globally through Pearson VUE Testing Centers. Online Tests are available through the Avaya Learning Center.

For detailed information on individual Credential requirements, please visit the Avaya Learning Center.


Exam appointments may be made in advance or on the day you wish to test, subject to availability. The exam/appointment testing time limit noted on Pearson VUE web pages reflects the exam testing time plus 15 minutes for an Avaya end-of-exam survey.

Please Note: When you create a Pearson VUE  account  to register to take your exam, it is important that the information you register with matches the information in your student profile on the Avaya Learning Center.

Your first name, last name, the use or not of a middle initial, and your email address must match exactly in these two profiles.

Avaya Credential Exams and Exam Preparation

Avaya Credential exams are components of the Avaya Professional Credential Program. The exams are computer-based assessments of knowledge, competencies, and skills related to disciplines such as Implementation and/or Maintenance and use a multiple choice format.

As preparation for Avaya Credential exams, recommended courses and/or study materials are available. For more information please visit the Avaya Learning Center.

Avaya Credential Program Agreement

Prior to starting an Avaya Credential exam, you will be asked to agree to the terms and conditions of the Avaya Credential Program Agreement.

Exam Retake Policy

  • A student who does not pass an exam must wait at least 72 hours before attempting the same exam another time.
  • A student may attempt the same exam up to 3 times within a 12-month period. If the student does not pass the exam within the first 3 attempts, the 4th attempt must be at least 12 months from the date of the first attempt. All attempts are subject to the 72-hour waiting period.

Exam Vouchers

Simplify administrative tasks with exam vouchers. Vouchers are prepaid exam certificates that enable corporations to manage administration of the certification program centrally and eliminate paperwork by distributing vouchers electronically.

Order your Avaya exam vouchers today.

Last updated 2021-09-10