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Learn more about Pearson VUE test delivery during COVID-19.
The CCE Advantage
Driven by our educational mission and the heritage of our parent organization, the National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE) offers credentialing, assessment and business support services that help our credential holders, partners and clients enhance their professional credibility and advance their individual and organizational goals.
HS-BCP Examination (HS-BCPE)
The Human Services-Board Certified Practitioner Examination (HS-BCPE) independently verifies a candidate’s human services knowledge. View information regarding the examination and HS-BCP credentialing process.
BCC Examination (BCCE)
The Board Certified Coach Examination (BCCE) independently verifies a candidate’s coaching knowledge. View information regarding the examination and BCC credentialing process.
Prior to scheduling a test date, you must first complete exam registration and payment through CCE. Upon approval, you will receive scheduling instructions from CCE.
Scheduling at a Pearson VUE Center Location
Once you receive your authorization and scheduling approval from CCE, it is your responsibility to make an appointment to take the exam during the specified testing window. Exam appointments may be scheduled up to one business day in advance. Space at testing locations is limited and available on a first-come, first-served basis.
After you schedule your exam, Pearson VUE will send you a confirmation e-mail listing your exam date, your exam time, the address and phone number of the test center, and directions to the test center.
If you choose to schedule online, you will have to create a Pearson VUE web account. When creating your account and scheduling your exam, you will need your CCE candidate ID number. This number will be on your approval letter and instructions letter.
CCE Assessments Department
You are required to present two forms of original (no photo copies), valid (unexpired) IDs; one form as a primary ID (government issued with name, photo and signature) and one form as a secondary ID (with name and signature or name and recent photo). The first and last name that you used to register must match exactly the first and last name on the ID that is presented on test day. All IDs required must be issued by the country in which you are testing. If you do not have the qualifying ID issued from the country you are testing in, a passport from your country of citizenship is required, along with a secondary ID. If you have any questions or concerns about the ID you are required to bring with you to the testing center for admittance for your exam please contact Pearson VUE customer service.
View the full Pearson VUE ID Policy (PDF) »
Examination Policies and Procedures
Test takers are required to read and adhere to the policy and procedures listed in the handbook written for the test they have registered to take. Links to examination handbooks can be found on this page.
Cancellation and Rescheduling Policy
If you are unable to sit for your scheduled exam, you must cancel with Pearson VUE at least 24 hours prior to your scheduled testing session (SEA recipients must cancel appointments with a Pearson VUE representative by phone). You may reschedule your appointment at the time of your cancellation, or at a later date for a fee of $50. You are only permitted to reschedule for a date that falls within your authorization window. If you do not reschedule your appointment at least 24 hours prior to your scheduled appointment or within your authorization window, you forfeit all examination fees. Exam fees will not be refunded under any circumstance.
If you fail the exam, you will have to wait at least three months from the test date before you can retest. The actual retest date will depend on the monthly testing schedule and site availability. You will need to send a new registration form and examination fee based upon your state.