Q. What is an online proctored exam?
A. An online proctored exam is delivered online and monitored by a proctor who is remotely located via webcam.
Q. Which CertNexus certification exams are available for online proctoring?
A. Currently, all CertNexus exams are available to take via online proctoring through Pearson OnVUE, including our ANSI accredited exams. You can learn more about all our certifications here.
Q. Are there any geographical restrictions for taking an online proctored exam?
A. Candidates may take any exams via online proctoring from any location where our exams are currently available according to CertNexus policy. This excludes individuals residing in Japan, China, and the embargoed territories of Iran, North Korea, Syria, and Sudan.
Q. Where do I go to schedule my exam?
A. Log in to your web account to schedule your exam. After you’ve selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam.
Q. Where can I find your policies for online proctored exams?
A. You will need to agree to abide by the policies outlined in the following before you are able to take your exam: the CertNexus Candidate Agreement (included in the Candidate Handbook); CertNexus/Pearson VUE’s policies required during exam registration; and Pearson OnVUE’s online proctored policies.
Q. Are there test accommodations available for online proctored exams?
A. A 30-minute time extension may be granted to non-native English speakers for online proctored exams delivered in English in non-English speaking countries. Other test accommodations may be available on a case by case basis. Please follow the instructions for requesting special accommodations as outlined in the CertNexus Candidate Handbook.
If a test accommodation is granted, you will need to follow a modified process for scheduling your exam, which will be outlined in your accommodation approval.
Q. Is my workspace okay for testing?
A. During the check-in process, you will be asked to take photos of your work area, which will be checked by a proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Additional monitors and computers must be unplugged and turned off. Items on the wall with writing on them, such as whiteboards, will be inspected.
Please ensure that the location is well-lit so the proctor can see you and your workspace. Avoid locations with a light source behind you (such as a window or bright lamp). An artificial light source is recommended, just in case the brightness of the natural light changes over the duration of the appointment.
Your workspace must be a private, quiet location without any interruptions, noises, or other potential distractions. No third party may enter the room during your exam. If this occurs, your exam session will be terminated.
Exam candidates are ultimately responsible for ensuring the workspace meets all these requirements. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.
Q. How do I check in for my test on exam day?
A. You will be able to start checking in for your exam 30 minutes ahead of your scheduled appointment time. To start, click the “Sign in” button on this page to sign in to your web account.
- The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Begin exam.”
Important: if the “Begin exam” button is not visible, you are either too early or too late for your exam. Please check your appointment details to make sure you’re trying to start at the proper time.
- You will be asked to download OnVUE, the online proctoring software, if you haven’t before. Follow the prompts in the application to complete the required check-in steps.
- Have your acceptable identification available so that the proctor can verify your identity.
- Shut down any non‐essential applications such as email, chat, Facebook, and Skype.
- You will be placed in a queue and connected with the next available proctor to begin your exam.
- The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.
- Being late is not an option. To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time.
Q. What type of identification will I be required to present?
A. You are required to present a current government-issued ID. The name on your ID must match the name in your web account profile and in your appointment confirmation email.
Acceptable forms of identification include: driver’s license, military ID, identification card (national/state/province identity card), alien registration card (green card, permanent resident, visa), and government-issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).
Minors who are under the age of 18 are permitted to present a valid student ID as a form of identification. A minor’s guardian must also present a valid ID and provide verbal consent during the check-in process.
Q. What are the exam rules on personal belongings?
- You may not access the following types of personal items: mobile phones, headphones or headsets (wired or Bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved.
- You are not allowed to use exam-specific materials or scratch paper, erasable whiteboards, or any other physical writing object, such as a pen, marker, or pencil.
- You may have the option to use the whiteboard feature in the OnVUE software while taking the exam online. Read more about this feature.
- Watches must be removed and placed out of sight/reach during the exam.
Q. Can I eat, drink, or take a break during the exam?
A. If your exam is long and includes a scheduled break, wait until you see the specific scheduled break message during your exam. At that time, you may leave your desk to use the restroom.
If your exam does not include a scheduled break, breaks are not allowed during the exam for any reason. If you leave your computer during your exam the proctor will end your session and you will be unable to continue testing.
Water in a clear glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.
Q. Is there any difference between an in-person exam and an online proctored exam?
A. There is no difference between an exam taken in-person at a test center or an exam taken via online proctoring, other than the physical location of both you and the proctor. The exact same exam is being delivered: the questions are the same; the format is the same; the time provided to complete the exam is the same; the difficulty level is the same.
Q. Are online proctored exams secure? Is the access provided to the online proctor safe?
A. CertNexus and Pearson VUE take the safety, security, and integrity of online proctored exams seriously.
In order to take your exam, you will need to download and install a secure browser application that utilizes secure communications and encryption. The secure browser restricts your ability to open any additional windows or use any additional programs for the duration of the exam. Through the secure browser, the proctor also has access to your webcam and audio until you close the online proctoring software application. Once you close the secure browser application after your exam has ended, the session will be terminated and the proctor’s “view-only” access is automatically removed from your device.
You will be required to provide real-time photographs of your testing environment. In addition, Pearson VUE's proctors are trained to monitor for any behaviors that may be in violation of test-taker policies. If a violation occurs or is suspected, the proctor may terminate the exam.
Moving out of the view of the webcam for any reason or duration may result in your exam session being terminated and your exam results invalidated, even if you have already completed the exam. After completing the exam and receiving your results, you must fully close the application before you can move out of view or leave your testing location.
Q. Is the personal information obtained during my online proctored exam session safe and secure?
A. Pearson VUE adheres to local privacy and data laws in the various countries in which we offer remote proctoring. Your OnVUE exam session will be monitored by a Pearson VUE proctor, and both audio and video may be recorded for the duration of the session. In addition, your check-in details including the photo collected of you and your test location, as well as your provided identification, may be stored according to your local privacy and data laws. Only Pearson VUE, CertNexus, and CertNexus-approved vendors who support its certification programs will have access to some or all of the information obtained during an exam session.