Q. Where do I go to schedule my exam?
A. Sign in to your web account to schedule your exam. After you’ve selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam.
Q. Are there other settings and minimum requirements I need to be aware of, prior to testing?
A. In addition to meeting system test requirements for minimum screen resolution, be sure to review and confirm your display settings for scaling, prior to checking in and launching your exam. Scale settings should be set to 100% (for users running Windows) or default (for Mac users).
If your screen settings meet the minimum resolution settings but scale settings are set above 100% it is likely that the exam content will not render properly on-screen, causing a less than desirable experience during delivery of your CompTIA exam.
To avoid delays and added stress during your testing appointment, complete the system test prior to the start of your exam appointment.
Q. Is my workspace okay for testing?
A. During the check-in process, you will be asked to take photos of your work area, which will be checked by a proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Additional monitors and computers must be unplugged and turned off. Items on the wall with writing on them, such as whiteboards, will be inspected. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.
Q. What type of identification will I be required to present?
A. You are required to present a current government-issued ID. The name on your ID must match the name in your web account profile and in your appointment confirmation email.
Acceptable forms of identification include: driver’s license, military ID, identification card (national/state/province identity card), alien registration card (green card, permanent resident, visa), and government-issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).
Minors who are under the age of 18 are permitted to present a valid student ID as a form of identification. A minor’s guardian must also present a valid ID and provide verbal consent during the check-in process.
Q. How do I check in for my test on exam day?
A. You will be able to start checking in for your exam 30 minutes ahead of your scheduled appointment time. To start, click the “Sign in” button on this page to sign in to your web account.
- The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Begin exam.”
Important: if the “Begin exam” button is not visible, you are either too early or too late for your exam. Please check your appointment details to make sure you’re trying to start at the proper time.
- You will be asked to download OnVUE, the online proctoring software, if you haven’t before. Follow the prompts in the application to complete the required check-in steps.
- Have your acceptable identification available so that the proctor can verify your identity.
- Shut down any non‐essential applications such as email, chat, Facebook, and Skype.
- You will be placed in a queue and connected with the next available proctor to begin your exam.
- The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.
- Being late is not an option. To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time.
Q. What are the exam rules on personal belongings?
- During the exam, you may not access the following types of personal items: mobile phones, headphones or headsets (wired or bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved.
- During the exam session, you are not allowed to use exam-specific materials or scratch paper, erasable whiteboards, or any other physical writing object, such as a pen, marker, or pencil.
- Watches must be removed and placed out of sight/reach during the exam.
- During your OnVUE exam, you may have the option to use a built-in digital whiteboard feature to do scratch work or take notes. Physical scratch paper or note boards are not allowed when taking an OnVUE exam. Learn more »
Q. Can I eat, drink or take a break during the exam?
A. CompTIA does not allow breaks for any reason during delivery of any CompTIA exam. If you leave your computer during your exam the proctor will end your session, you will be unable to continue testing and you may forfeit your exam fee. We recommend you use the restroom prior to checking in with the online proctor to initiate your CompTIA exam. Water in a glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.
Q. Are accommodations available for online proctored exams?
A. ADA accommodations continue to be available through Pearson VUE Testing Centers. Other accommodations may be available on a case by case basis for online proctored exams. To request other accommodations for online proctored exams, candidates should follow the process to request an accommodation with Pearson VUE.
Q. How do I reschedule my exam or switch my in-person exam to an online exam?
A. You can reschedule your exam for a different date, time and/or test center location. You may also switch your appointment from an in-person exam at a test center to an online exam (or vice versa).
In order to switch your exam registration from an in-person exam to an online exam, you must first cancel your existing appointment from your Pearson VUE account (if it hasn't already been cancelled) and schedule a new online exam appointment. You must cancel or reschedule your in-person exam at least 24 hours prior to your appointment time. You can find detailed instructions on how to do this here »
Q. Can I read out loud to myself during the exam?
A. Candidates should not read the questions out loud on a continuous basis as this will constitute a breach of policy. While concentrating on a particular question, candidates may accidently murmur to themselves. Please refrain from murmuring or reading out loud. If, after a warning from the proctor, a candidate continues to read out loud, the exam will be shut down and the incident reported to CompTIA.
Q. Can a photo of the screen be taken at the end of the exam to capture my exam result?
A. At no point may a photo be taken of the exam screen. Candidates are monitored until the exam has been closed out and a violation of this policy, even to take a photo of the exam result at the end, can result in your exam being revoked.
Q. Is Online Testing available in Japan?
A. OnVUEオンライン監督試験は、日本でご利用いただけます。試験申し込み 、試験開始前のプロセスを含むすべての事前準備は英語となりますのでご注意ください。また、試験監督が使用する言語は英語のみです。OnVUEプラットフォームにおいてCompTIA試験が効果的に実施されるため、英語でのやり取りが必要となります。ご理解のほどよろしくお願いいたします。
A. The OnVUE online proctored platform is available in Japan. It is important to know that all instructions, including the registration and the exam prelaunch process are in English, and the exam proctors only speak English. You must be conversational in English in order to effectively proceed with taking a CompTIA exam on the OnVUE platform. Thank you for your understanding.
Q. Can I choose Japanese in testing language?
A. Yes, you can take an exam in Japanese. Please choose Japanese when register.
Q. Can I choose a Japanese speaking proctor?
A. No, all instructions are in English. You must be conversational in English.
Q. Am I allowed to bring a third person in to assist my conversation with a proctor?
A. No, you cannot have someone enter the room during the exam or get up from your chair.
Q. Please tell me about customer support.
A. All customer support is provided in English.