Important test delivery information pertaining to COVID-19 (coronavirus)

The status of our global test delivery is changing rapidly due to the spread of COVID-19. We will continue to monitor the situation and make decisions about test center operations in accordance with government and local authorities.

In areas where required by federal, state, local, or tribal regulations, face masks must be worn at Pearson VUE-owned test centers. Face masks are recommended at all other locations. More information»

Updated:

Health & safety requirements
Country-specific testing information
Face mask policy

Impact to candidate exam schedules

We know you have questions about the status of your exam and rescheduling or scheduling new exam appointments at this time. Appointment availability is limited due to social distancing precautions and varies by location, but some test centers in the United States have extended their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. (e.g., 12:00 a.m. midnight or 12:00 p.m. midday).

Our customer service wait-times are long right now as we work to help candidates across the globe. Please go to our FAQs to find out how to reschedule your exam.

How will I know if my exam is canceled?
You will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.

If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.

Can I reschedule my exam at this time?
Yes. You should attempt to reschedule your exam through your online Pearson VUE account. The system will only allow you to book exams on dates that will be available for testing.

If you have additional questions regarding voucher usage or testing windows, please visit your exam program's homepage to speak to the customer service team associated with your program.

Latest health & safety requirements at Pearson VUE-owned test centers

At our company-owned test centers, we are following recommendations from the CDC and World Health Organization for preventing the spread of COVID-19 and protecting testing candidates and our staff. We ask candidates to comply with the health and safety guidelines outlined below to keep fellow candidates safe.

What candidates need to know:

You will not be admitted to the test center and should reschedule your exam if…

Unless…

You have tested positive for COVID-19:

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

AND

At least 14 days have passed since your diagnosis or you have received two negative COVID-19 test results in a row, 24 hours apart

You are currently experiencing or have experienced one or more associated symptoms within the last fourteen (14) days:

shortness of breath
cough
fever
chills
sore throat
loss of smell

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

You live with or have had close contact with someone who has confirmed or suspected COVID-19.

*Medical and healthcare professionals - please see exception below.

At least 14 days have passed since your last exposure

Have been or are under home quarantine or centralized observation by government or healthcare authorities

At least 14 days have passed since the start of your quarantine or centralized observation has been lifted by the government or healthcare authorities

*Medical and healthcare professionals where both the medical/healthcare professional and the patient were wearing the appropriate personal protective equipment (PPE) are an exception.

Important candidate information

You will be asked to acknowledge that you meet the above health requirements and that you will follow health and safety guidelines while testing.
Where required by federal, state, local, and tribal regulations, you must bring and wear your own face mask the entire time you are at the test center, including throughout your exam. In these locations, testing candidates without a face mask will be denied testing services. Face masks are recommended at all other locations.
A surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Please refer to the CDC, WHO, or your local health organization for best practices on choosing effective face masks. Face masks with exhalation valves and face shields are not acceptable. We are unable to provide face masks to candidates.
You may be asked to stay > 6 feet away from other people in the waiting area. Please follow the test administrator's guidance during the admissions process.
We are allowing candidates to wear disposable gloves during testing. Test administrators will inspect the gloves both before and after the exam, and the gloves will be disposed of in front of the proctor upon completion of the test.
Depending upon local requirements, some test centers may require candidates to provide a temperature check upon arrival.
It is your responsibility to ensure there are no travel restrictions in place for the location where you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away.

Face mask policy and health and safety measures at Pearson VUE test centers:

We comply with and enforce safety procedures per local government requirements
Where required by federal, state, local, and tribal regulations, candidates must wear face masks properly while in the testing center
Hand sanitizer is readily available in waiting areas and testing rooms
Candidates must wash their hands or use hand sanitizer upon arrival
Common areas are cleaned and disinfected frequently
Workstations are disinfected between each testing appointment
Candidates are permitted to wear disposable gloves if they choose

For additional country specific measures, please review the individual country information below. We also encourage our third-party test centers to implement these precautionary measures.

Country-specific testing information

Please find specific test delivery information for Pearson VUE-owned and operated Pearson Professional Centers (PPCs) below. For any countries where exam delivery is suspended, we will resume exam delivery services when it is determined to do so. *Please note that some third-party test centers around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. They may also institute additional precautionary measures to protect candidates and employees during this time.

Australia

With the exception of testing programs that qualify as essential services, test delivery is currently suspended at the Pearson VUE-owned and operated Pearson Professional Centers (PPCs) in Parramatta and Sydney.

Affected candidates will receive email cancellations, and they can attempt to reschedule exams at a later date at PearsonVUE.com. Candidates with canceled exams will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor.

Other Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in Australia. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Australia.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

You must bring and wear your own face mask while at a Pearson VUE-owned test center and throughout your exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Face masks with exhalation valves and face shields are not acceptable. Candidates without a face mask will be denied testing services. We are unable to provide face masks to candidates.

Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our  FAQ page for more information.

Brazil

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Sao Paulo. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Brazil.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Canada

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in Canada. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Canada.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

China (Mainland)

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in China. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within China.

In order to be admitted into the test center, candidates must acknowledge both that they meet certain health requirements and that they will follow health and safety guidelines while testing.

You must show your health monitor app (updated on the date of the test) before entering the test center (you may have to show to building landlord in addition to Pearson VUE).
You will have your temperature taken with a contactless thermal sensor at your forehead (this may be taken by building landlord in addition to Pearson VUE). If your temperature is above 37.3 Celsius, you will be asked to reschedule your exam for a different day (free of charge).
Bring and wear your own face mask in the testing room. The mask will be inspected prior to entering the test room.
Stay > 1m away from other people in the waiting area and during the admissions process.
You have not been in close personal contact with someone who recently traveled outside of mainland China within the last 14 days.

*Please note that the test center will log the temperature data and health code of test-takers for two months. However, if 1) you dispute with regard to attendance of the test in 2 months 2) you are suspected to be infected or 3) there is a request from authorities, then your health log will be maintained until no longer reasonably required.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within China. Candidates can register for exams at PearsonVUE.com. Due to the unpredictability of test center availability at this time, we encourage you to confirm your appointment with the scheduled test center in advance.

France

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Paris. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within France.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Germany

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Frankfurt. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Germany.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Greece

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Athens. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Greece.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

India

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in India. Please note: availability is varied and limited at this time because we are following social distancing guidelines and government guidance. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page for more information.

In order to be admitted into the test center, candidates must acknowledge both that they meet certain health requirements and that they will follow health and safety guidelines while testing.

You are strongly encouraged to show your Arogya Setu App (updated on the date of the test) on a best-effort basis before entering the test center. You will not be admitted to the test center if the App shows you are at risk.
You will have your temperature taken with a contactless thermal sensor at your forehead. If your temperature is above 37.5 Celsius, you will be asked to reschedule your exam for a different day (free of charge). Please note that the test center will take record your body temperature if it is above 37.5 degree Celsius and you are asked to reschedule your exam.
You must bring and wear your own face mask while at a Pearson VUE-owned test center and throughout your exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Face masks with exhalation valves and face shields are not acceptable. Candidates without a face mask will be denied testing services. We are unable to provide face masks to candidates. However, test-takers may be required to remove it during registration and ID checks and after any toilet breaks to confirm their identity.
Stay > 2 yards away from other people in the waiting area and during the admissions process.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within India.

Israel

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Tel Aviv. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Israel.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Japan

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in Japan. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Japan.

Candidates who exhibit symptoms upon arrival at the test center may be asked to reschedule their exam for another time when in full health.

Japan’s Ministry of Health, Labour and Welfare COVID-19 Guidance urges cooperation from business owners in preventing the spread of the disease, and specifically asks business owners holding events “to prevent the spread of infection, such as encouraging participants to wash their hands, installing alcohol disinfectants, and asking those who have symptoms such as colds not to participate”.

Mexico

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Mexico City. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Mexico.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Philippines

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Manila. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within the Philippines.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

You must bring and wear your own face mask and face shield while at the Pearson VUE-owned test center in Manila and throughout your exam. The government in the Philippines requires both. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Face masks with exhalation valves are not acceptable. Candidates without a face mask and face shield will be denied testing services. We are unable to provide face masks to candidates.

South Africa

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Johannesburg. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within South Africa.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Singapore

Based on guidance from the Singapore Government, Pearson VUE or its building owners are instituting temperature checks and collecting travel information from candidates entering its company-owned test centers in Singapore. In addition, it’s likely that our third-party Singapore test center network may institute similar requirements.

If you are traveling from another country and have not quarantined for the required 14 days, please reschedule your exam.
If you are exhibiting symptoms upon entering our test center, you will be asked to wear a mask or take your test in a separate room.
If you have a fever above 37.5 degrees Celsius, you will not be allowed entry into the test center and will be asked to reschedule your exam.

Candidates who are asked to reschedule their exams will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor.

South Korea

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in South Korea. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within South Korea.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Spain

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Madrid. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Spain.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Turkey

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Istanbul. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Turkey.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

United States

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in the United States. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within the United States.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. However, some test centers are extending their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page for more information.

United Kingdom

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in the United Kingdom. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within the United Kingdom.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

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