Important test delivery information pertaining to COVID-19 (coronavirus)

The status of our global test delivery is changing rapidly due to the spread of COVID-19. We will continue to monitor the situation and make decisions about test center operations in accordance with government and local authorities. Please check this page often for frequent updates.

Updated: March 31, 2020

 

Impact to candidate exam schedules

We know you have questions about the status of your exam and rescheduling or scheduling new exam appointments at this time. Our customer service wait-times are long right now as we work to help candidates across the globe. Please go to our FAQs to find out how to reschedule your exam.

How will I know if my exam is canceled?
You will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.

If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.

Can I reschedule my exam at this time?
Yes. You should attempt to reschedule your exam through your online Pearson VUE account. The system will only allow you to book exams on dates that will be available for testing.

If you have additional questions regarding voucher usage or testing windows, please visit your exam program's homepage to speak to the customer service team associated with your program.

Country-specific testing availability

Please find specific test delivery information for Pearson VUE-owned and operated Pearson Professional Centers (PPCs) and third-party test centers for global regions below. *Please note that some third-party test centers around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. They may also institute additional precautionary measures to protect candidates and employees during this time.

Health and safety measures at Pearson VUE-owned test centers

At our company-owned test centers, we are following recommendations from the CDC and World Health Organization for preventing the spread of COVID-19 and protecting test candidates and our staff.

Per the recommendations from global health organizations, Pearson VUE has implemented, or is in the process of implementing, additional distancing measures within all of our Pearson VUE-owned testing centers.

We will continue to:

  • Make hand sanitizer available in the waiting area and prior to entering the testing room
  • Increase our cleaning and disinfecting regimens in between all testing appointments
  • Provide tissues to candidates upon arrival at the test center
  • Permit candidates to wear a mask or disposable gloves if they choose
  • Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test center

What candidates should know:

  • You will be asked to acknowledge that you have not been in contact with any affected persons or traveled to  and that you are not exhibiting any symptoms.
  • If you are exhibiting flu-like symptoms, such as fever and/or respiratory difficulties, when you arrive at the test center, you may be asked to reschedule your exam for a later date.
  • Please cover your nose and mouth in case of sneezing or coughing.
  • We are allowing candidates to wear disposable gloves during testing. Test administrators will inspect the gloves both before and after the exam, and the gloves will be disposed of in front of the proctor upon completion of the test.
  • If you are unwell or exhibiting symptoms, such as fever and/or respiratory difficulties, please reschedule your testing appointment in advance.
  • Some regional test centers may require candidates to provide a temperature check upon arrival.

We also encourage our third-party test centers to implement these precautionary measures.

Close window

Coronavirus Updates