COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to look for testing availability and review the health and safety measures required for testing.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

To schedule, reschedule or cancel an exam:

Customer service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. For any issues, contact us below or check our Frequently Asked Questions.

Global chat

Chat is the quickest way to reach a customer service agent.
Click on the Chat icon to get started.

If chat is “offline,” see below for telephone numbers and office hours.

Office hours

7:30am to 4:30pm (UK time) Monday through Friday; closed on local holidays.

Telephone number

  • 0161 855 7517

Email form

Ask a question

Last updated 2019-05-29