Alert:

Please be aware that Apple’s latest MacOS, Catalina, does not include support for Adobe Air. Unfortunately, this means that our online exam delivery software will not be compatible with systems running on Catalina as of October 4, 2019. We apologize for this inconvenience, and recommend Mac users with the Catalina OS change their exam-taking device to one that has an approved operating system. Please see page 5 of our technical requirements document for a full list of compatible operating systems.

Customer service

When you call to make an appointment for your test, please tell the agent that you wish to schedule a “PTI” test and specify which test.

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. For any issues, contact us below or check our Frequently Asked Questions.

Global chat

Chat is the quickest way to reach a customer service agent.
Click on the Chat icon to get started.


If chat is “offline,” see below for telephone numbers and office hours.
Last updated 2018-07-09