Important notice concerning testing in areas affected by COVID-19 (coronavirus):

Updated February 14, 2020
In response to the COVID-19 (coronavirus) outbreak and in accordance with local government guidance, Pearson VUE is temporarily closing its mainland China testing centers and suspending exam delivery through our third-party mainland China test center network.

Customer Service

If you have been approved for alternative testing arrangements, you will receive scheduling instructions via email as part of your approval notification from FTCE/FELE Customer Service.

The following examinations require use of a separate room and must be scheduled by phone with Pearson VUE Customer Service:

  • French K–12
  • German K–12
  • Spanish K–12
  • Speech 6–12

Office Hours

Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.

 

Telephone

  • 800-466-0450

Email form

Ask a question


For all other inquiries, contact FTCE/FELE customer service.

Office Hours

Monday–Friday 8:00 a.m.–6:00 p.m. ET; closed on local holidays.
(Automated Information System available 24 hours daily).

Telephone

  • 866-613-3281 (toll free) / 413-256-2893

Email/Chat

http://www.fl.nesinc.com/contact.asp

Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Last updated 2018-07-05