COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 23 October 5:00 p.m. CDT - Sunday, 24 October 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer Service

If you have been approved for alternative testing arrangements, you will receive scheduling instructions via email as part of your approval notification from FTCE/FELE Customer Service.

The following examinations require use of a separate room and must be scheduled by phone with Pearson VUE Customer Service:

  • French K–12
  • German K–12
  • Spanish K–12
  • Speech 6–12

Office Hours

Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.

 

Telephone

  • (800) 466-0450

For all other inquiries, contact FTCE/FELE customer service.

Office Hours

Monday–Friday 8:00 a.m.–6:00 p.m. ET; closed on local holidays.
(Automated Information System available 24 hours daily).

Telephone

  • 866-613-3281 (toll free) / 413-256-2893

Email/Chat

http://www.fl.nesinc.com/contact.asp

Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Last updated 2020-05-01