Q. Where can I test?
A. You can test at home or in your office. Wherever you test, you should be in a walled room, with a closed door and without distractions. No one else is permitted in the room with you while you are testing.
Q. How do I know my computer will work with the online proctored software?
A. Perform a system test to download the OnVUE online proctoring software in advance to ensure that your system will work with our software. Please check our list of minimum system requirements, and shut down all non-essential applications before launching the software.
Q. Can I receive any exam assistance during the exam?
- You may not receive any assistance from other individuals while taking the exam, and you may not allow other individuals to see the computer screen that presents the exam questions.
- If another person enters the room while you are testing, your exam will be terminated.
- The proctor cannot answer questions related to exam content.
Q. Is technical software assistance available during the exam?
A. Most technical issues can be avoided by completing a system test in advance. Common technical issues are lack of a stable internet connection and running illegal applications during the exam, both of which the system test can indicate. Either way, staff is on hand to support the issue. Please see the customer service information on this page if you require assistance.
Q. My proctor hasn’t started my exam yet. Where is my proctor?
A. After successfully uploading your photos, you should be on a page that says, “You are almost done with the check-in process”. Please be patient: most candidates will have their exam launched by a proctor within 15 minutes of the exam appointment. If you are experiencing a longer delay, there may be a problem with your photos. The proctor will attempt to reach you over chat or your cell phone. The incoming phone number may be unfamiliar to you but please answer so we can help you. If we haven't contacted you in 30 minutes, the connection may have been lost. You'll need to reschedule your exam through customer service.