Pearson VUE VSS Technical Support Portal

For Pearson VUE® authorized test centers only

VSS notifications

VSS Support Services Notifications

System Issues

In recent days, an issue has started occurring with the printing of some of the Internet-based testing (IBT) score reports. Instead of printing, a blank white screen appears on the Delivery station. This issue has been escalated and is being worked on urgently.

In the meantime, when this occurs there is no need to try and reprint or trouble-shoot as a printer issue. If other non-IBT score reports are printing at your testing center, it is the IBT SR printing issue mentioned.

If the Delivery station continues to be stuck and doesn't go back to the Delivery Manager login screen, do these steps:

  1. Try the Admin Override: Ctrl-Shift-F12 and select: Stop Exam. Then proceed to step 3.
  2. If the Admin Override doesn't work, reboot the Delivery station using the power button on the computer.
  3. Log back into Delivery Manager. If the candidate's exam still appears in the list, start it back up so that the exam ends gracefully.
  4. Inform the candidate their Score Report will be available to view online on the Candidate website under their profile.

Find answers fast

Check out our knowledge base for answers to frequently asked questions or instructions for standard processes. You may be able to resolve your issue without waiting for a support technician.

Remote support

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Who to call for support with your question

Pearson VUE Customer Service

  • Scheduling and rescheduling exams

Contact Pearson VUE Customer Service

Accommodations

  • Candidates testing with an approved accommodation
  • Confirming comfort aid is acceptable
  • Assistance with implementing an approved accommodation

Contact Accommodations

Program Coordinators (non-technical support)

  • ID requirements for admitting candidates
  • Exam sponsor policies, procedures and rules agreements
  • Candidate issues
  • Candidate not appearing on schedule
  • Scheduling same day or future appointments

Contact Program Coordinators

Channel Quality

  • Temporary or permanent test center closures for reasons such as weather, test center moves, and more (Temporary closures can now be completed by test center within ServiceDirect)
  • Using Site Manager, including updating personnel and hours of operation
  • Test administrator certification and recertification
  • Procedural Questions regarding the Policies and Procedures Guide
  • Test center quality issues
  • Activating a new test center

Contact Channel Quality

VSS Technical Support

See VSS technical support numbers below.

  • Downloading, launching or delivering exams
  • Installing test center software or equipment (Reference Quick Install Guide)
  • Logging into and verification issues for Connect
  • Missing results
  • Authentication codes for exams

VSS technical support numbers

 

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