Pearson VUE Technical Support Portal

For Pearson VUE® authorized test centers only

VSS notifications

Welcome

No known issues to report.

System Issues

An issue has occurred with the possible result being not all of your exams are in a ready status.  If you experience this issue, there are a couple of possible fixes.   If you do not have a server at your site, please power off and on your admin machine.   The other solution is to follow an article in the Find Answers Fast section of this webpage.     https://pearson.makekb.com/entry/6/  is the link.  Both solutions will restart the wrapper service as well as initiate an RMA to put your candidates into a ready status in Admissions Manager.    The RMA process may take up to 20 minutes.   Refresh your screen in Admissions Manager periodically to check if the exam is ready.   
   

Find answers fast

Check out our knowledge base for answers to frequently asked questions or instructions for standard processes. You may be able to resolve your issue without waiting for a support technician.

Remote support

Connect with the operator to receive technical support.

 

Technical support telephone numbers

 
Use the below numbers for technical support.
 
 

Live chat

Please note: English Live Chat should be used for non-business critical issues and is primarily for countries in which no toll free phone number has been provided.
Live Chat

In English

Chat En Vivo

En Español

Fale Conosco

Português