System Issues
In recent days, an issue has started occurring with the printing of some of the Internet-based testing (IBT) score reports. Instead of printing, a blank white screen appears on the Delivery station. This issue has been escalated and is being worked on urgently.
In the meantime, when this occurs there is no need to try and reprint or trouble-shoot as a printer issue. If other non-IBT score reports are printing at your testing center, it is the IBT SR printing issue mentioned.
If the Delivery station continues to be stuck and doesn't go back to the Delivery Manager login screen, do these steps:
- Try the Admin Override: Ctrl-Shift-F12 and select: Stop Exam. Then proceed to step 3.
- If the Admin Override doesn't work, reboot the Delivery station using the power button on the computer.
- Log back into Delivery Manager. If the candidate's exam still appears in the list, start it back up so that the exam ends gracefully.
- Inform the candidate their Score Report will be available to view online on the Candidate website under their profile.