Pearson VUE VSS Technical Support Portal

For Pearson VUE® authorized test centers only

VSS notifications

Welcome

System Issues

Find answers fast

Check out our knowledge base for answers to frequently asked questions or instructions for standard processes. You may be able to resolve your issue without waiting for a support technician.

Remote support

Connect with the operator to receive technical support.

 

Who to call for support with your question

Pearson VUE Customer Service

  • Scheduling and rescheduling exams

Contact Pearson VUE Customer Service

Accommodations

  • Candidates testing with an approved accommodation
  • Confirming comfort aid is acceptable
  • Assistance with implementing an approved accommodation

Contact Accommodations

Program Coordinators (non-technical support)

  • ID requirements for admitting candidates
  • Exam sponsor policies, procedures and rules agreements
  • Candidate issues
  • Candidate not appearing on schedule
  • Scheduling same day or future appointments

Contact Program Coordinators

Channel Quality

  • Temporary or permanent test center closures for reasons such as weather, test center moves, and more (Temporary closures can now be completed by test center within ServiceDirect)
  • Using Site Manager, including updating personnel and hours of operation
  • Test administrator certification and recertification
  • Procedural Questions regarding the Policies and Procedures Guide
  • Test center quality issues
  • Activating a new test center

Contact Channel Quality

VSS Technical Support

See VSS technical support numbers below.

  • Downloading, launching or delivering exams
  • Installing test center software or equipment (Reference Quick Install Guide)
  • Logging into and verification issues for Connect
  • Missing results
  • Authentication codes for exams

VSS technical support numbers

Other links

Connectivity tests

 

Live chat

Please note: English Live Chat should be used for non-business critical issues and is primarily for countries in which no toll free phone number has been provided.
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