COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.



The health and welfare of our candidates is of utmost importance during this unprecedented worldwide COVID-19 pandemic. Pearson VUE is currently waiving the $150 cancellation/reschedule fee for test center appointments until further notice.

To retrieve your exam results, please login to the HRCI website using your e-mail and password. In the Quick Links Section, click on the “Schedule, Reschedule, or View Exam Results” link.

The HRCI mission, helping people and organizations perform better, grows out of a more than 45-year commitment to certification rigor and continuous learning excellence to advance global HR practices. With a suite of credentials for all levels of human resource management proficiency, HRCI is recognized as the premier HR certification organization worldwide.

Exam Information

HRCI offers a suite of eight global certifications. Exams can be taken at a Pearson VUE test center. Additionally, residents in select locations can take the aPHR®, PHR®, SPHR®, GPHR®, or PHRca® exam conveniently from home through OnVUE online proctoring. Information about HRCI’s suite of credentials can be found at All candidates should carefully review the following resources:

  • Certification Handbook (PDF) - The HRCI Certification Policies and Procedures Handbook is a critical resource as you prepare to apply and test. All candidates should carefully review the handbook throughout the application and testing process.
  • Exam Content Outlines – Each exam is based on an exam content outline. Be sure to review the outline for the certification you want to earn.
  • How the Exams are Structured – Learn more about the types of questions you may find on your exam and how HRCI exams are developed.
  • Common Questions – Our most common questions are answered here but our team is always available to help you if needed.

Exam Appointments

You must first complete the HRCI Application Process before you can schedule an exam appointment.

All candidates: Once your application is approved and you have received your eligibility ID from HRCI, you have 180 days to select your exam date and location. Space at testing centers is limited and available on a first-come, first-served basis. Please schedule early for your preferred date and location. Be sure to select a date and time you can commit to. There are fees associated with changes to an appointment at a testing center.

After you schedule your test center exam appointment, Pearson VUE will send you a confirmation e-mail listing your exam date, your exam time, the address and phone number of the test center, and directions to the test center.

U.S. and Canadian residents: If you are registering for the aPHR, PHR, SPHR, GPHR, or PHRca exam, you will have the additional option to take your exam at your home or office through OnVUE online proctoring.

After you schedule your online exam appointment, Pearson VUE will send you a confirmation email with your appointment details and important things to know for your exam.

Scheduling by phone: Pearson VUE charges a $10 fee for exam appointments made by phone.

Exam Policies

Test takers are required to review the HRCI Certification Policies and Procedures Handbook (PDF) prior to sitting for an examination and must agree to adhere to the policies within it before your application can be approved.

Cancellation and Rescheduling Policy

Pearson VUE test center appointments: If you need to cancel or reschedule your exam appointment within your 180-day eligibility period, you must do so at least 48 hours before your original appointment. Otherwise, all fees will be forfeited and you will be considered a no-show. There is a $150 fee each time you cancel or reschedule an exam appointment.

OnVUE online appointments: If you need to cancel or reschedule your exam appointment within your 180-day eligibility period, you may do so up to the time of your scheduled exam appointment. There is no fee to cancel or reschedule an online exam appointment.

You will receive an email confirmation once you have successfully rescheduled or cancelled your exam appointment. If you do not receive an email confirmation, your exam appointment has not been rescheduled or cancelled.


Candidates who do not pass an exam and wish to take the same exam again must reapply and wait 90 days between exam attempts. All exam eligibility requirements and fees will apply. Candidates also may not take the exam more than three times in a consecutive 365-day period.

Candidates who fail an exam and wish to take a different HRCI exam may apply immediately for the different exam. All exam eligibility requirements and fees apply to this new exam application.

About HRCI

HRCI®, headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For over 45 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and offers world-class learning, as well as the administration of eight global certifications and is dedicated to helping professionals achieve new competencies that drive business results. Learn more at

Contact HRCI

+1-866-898-4724 (U.S. Toll Free)
+1-571-551-6700 (Toll) (Email)

Last updated 2020-10-01