COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

Important Information

ICC has been split into different testing programs on our website. You will need to know the three digit exam code before you can register for your Contractor/Trades exam. Each testing program will require a unique username and password. The Contractor/Trades program is also split into exams that require pre-authorization and exams that do not require pre-authorization. View the current exams that require pre-authorization or do not require pre-authorization.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now.

Learn more about testing for Essential Services in the U.S. and Canada during COVID-19. See FAQs »

Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Global chat

Chat is the quickest way to reach a customer service agent. 
Click on the Chat icon to get started.


If chat is “offline,” see below for telephone numbers and office hours.
Last updated 2020-05-01