COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now.

Learn more about testing for Essential Services in the U.S. and Canada during COVID-19. See FAQs »

Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Contact us:

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If the chat team is temporarily offline, please click on your region below to see alternate contact methods and hours of operation.

America region

Office hours

Mon–Fri: 7:00 a.m.–7:00 p.m. central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. central time, excluding holidays
(Automated Information System available 24 hours daily)

Telephone numbers

800-239-8107 (toll-free)
413-256-2870 (toll)

Email form

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Last updated 2020-05-01

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