Q. Where do I go to schedule my exam?
A. Sign in to your web account to schedule your exam. After you’ve selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam.
Q. Is my workspace okay for testing?
A. During the check-in process, you will be asked to take photos of your work area, which will be checked by a proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Additional monitors and computers must be unplugged and turned off. Items on the wall with writing on them, such as whiteboards, will be inspected. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.
Q. What type of identification will I be required to present?
A. You must present proper identification at the beginning of the test session. Your identification must be a current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature. Copies will not be accepted.
Acceptable forms of government-issued identification include photo-bearing driver's licenses and passports. The Department of Motor Vehicles provides acceptable photo-bearing identification cards for individuals who do not have a driver's license.
Review the complete Identification Policy.
Q. How do I check in for my test on exam day?
A. You will be able to start checking in for your exam 30 minutes ahead of your scheduled appointment time. To start, click the “Sign in” button on this page to sign in to your web account, and then navigate to your “Current Registrations” page.
- The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Begin exam.”
Important: if the “Begin exam” button is not visible, you are either too early or too late for your exam. Please check your appointment details to make sure you’re trying to start at the proper time.
- You will be asked to download OnVUE, the online proctoring software, if you haven’t before. Follow the prompts in the application to complete the required check-in steps.
- Have your acceptable identification available so that the proctor can verify your identity.
- Shut down any non‐essential applications such as email, chat, Facebook, and Skype.
- You will be placed in a queue and connected with the next available proctor to begin your exam.
- The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.
- Being late is not an option. To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time.
Q. What are the exam rules on personal belongings?
There should be nothing in arm’s reach that is not specifically allowed:
- You will be informed of any equipment or materials specifically approved for use during an OnVUE exam; these must be on the desk during check-in.
- Note: there is a difference between what is allowed at a testing center and what is allowed in an OnVUE testing session.
- If you plan to use your mobile phone for check-in, be sure to place it out of arm’s reach after you finish using it; otherwise, place it out of arm’s reach in one of your environment photos.
Also, please remember: No one else in the room. Ideally, you should prevent others from entering; if someone does inadvertently enter, say “Please leave; I’m testing.” No other communication is allowed
Please review the complete testing rules on the program website.
Q. Can I eat, drink or take a break during the exam?
A. If your exam is long and includes a scheduled break, wait until you see the specific scheduled break message during your exam. At that time, you may leave your desk to use the restroom.
If your exam does not include a scheduled break, breaks are not allowed during the exam for any reason. If you leave your computer during your exam the proctor will end your session and you will be unable to continue testing.
Water in a clear glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.