COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to look for testing availability and review the health and safety measures required for testing.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

Depending on the nature of your question, you may need to contact either Pearson VUE, the State Board, or Dasher. Please scroll down below for contact information for each entity.

Contact Pearson VUE to:

  • Obtain information regarding your Score Report
  • Obtain information regarding your examination
  • Schedule, cancel, or reschedule an examination

View Pearson VUE contact information

Contact the Pennsylvania State Board of Funeral Directors to:

  • Clarify information about licensure
  • Change your demographic information (e.g., name, email, etc.)
  • Obtain license verification

View Board contact information

Contact Dasher to:

  • Obtain information regarding your Application for Examination
  • Verify paper documentation (e.g., school transcripts) is received

View Dasher contact information

Pearson VUE Contact Information

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. For any issues, contact us below or check our Frequently Asked Questions.

Global chat

Chat is the quickest way to reach a customer service agent.
Click on the Chat icon to get started.


If chat is “offline,” see below for telephone numbers and office hours.

Board Contact Information

2601 N. 3rd Street, Harrisburg, PA 17110
717-783-3397
st-funeral@pa.gov
Website: www.dos.pa.gov/funeral


Dasher Contact Information

Pearson VUE c/o Dasher Inc
PO Box 60669
Harrisburg, PA 17105
844-369-9360
paboards@dasherinc.com

Last updated 2020-05-06