COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Customer service

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Pennsylvania Nurse Aide website. If you have any trouble, contact us or see our frequently asked questions.

Contact us:

Phone number type When to use Phone number and available hour
Scheduling Reservations:
  • Check exam scheduling date and/or status
  • Find test sites and availability
  • Schedule, reschedule or cancel an examination
  • Ask questions about online registration
  • Obtain information regarding your score report
  • Obtain information regarding your examination
(800) 457-6752
Monday - Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. (Eastern Time Zone)
Registry Services:
  • Order Candidate Handbooks
  • Clarify information about the Registry
  • Change your current address or name prior to examination results being sent to the Registry
  • Obtain instructions to change your name or social security number once you are on the registry
  • Obtain information regarding reciprocity
  • Obtain information on continued enrollment on the Registry
  • Obtain a recertification test registration form
  • Obtain information regarding your Score Report
  • Request a duplicate score report
(800) 852-0518
Monday-Friday: 8:00 a.m. – 5:00 p.m. (Eastern Time Zone)
Last updated 2021-10-07