COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 23 October 5:00 p.m. CDT - Sunday, 24 October 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer service

The information on this page addresses self-administered online tests beginning with exam codes 650 and 700.

  • To reset either a username or password, use the links under Need help? on this page.
  • Read the About the test FAQs if you have questions about the test.
  • Read the Troubleshooting FAQs if you are experiencing technical issues.
  • Otherwise, use chat below.

Get help fast! Just click to quickly reach customer service.

Last updated 2019-03-01