COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to look for testing availability and review the health and safety measures required for testing.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. For any issues, contact us below or check our Frequently Asked Questions.

Office Hours

Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays.

Telephone Numbers:
Country Number
Australia 1800-023-095
China (Mainland) 4001-200832
+852 3077 4923 (toll)
Hong Kong 3071-4601
India 0008000501072
Japan 0120 355 173
Korea, South 0807-600-880
Malaysia 1800-880-401
New Zealand 0800-451-260
Philippines 1800-1441-0321
Singapore 8004-481-552
Taiwan 0800-666-022
Other (Toll) +852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)

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Last updated 2018-11-28