This website is scheduled to undergo routine maintenance on Saturday, 20 July 5:00 p.m.- Sunday, 21 July 2:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer service

If you have not received your scores and it is still within 5 working days of your test appointment, we ask you to be patient. Results are typically available within 24 hrs, but sometimes the scoring process may take longer. During this period, we will be unable to give you new information regarding your score, due to our automated scoring system.

If you have not received your scores yet and it has been longer than 5 working days, we encourage you to submit your request via the email form listed under your region below. We also recommend reading the test FAQs at: PTE Academic FAQs. We apologize for the delay and hope to assist you as soon as possible.


We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. For any issues, contact us below or check our Frequently Asked Questions.

Global chat

Chat is the quickest way to reach a customer service agent.
Click on the Chat icon to get started.

If chat is “offline,” see below for telephone numbers and office hours.
Last updated 2018-09-28