Our Commitment to Accessibility

At Pearson VUE, we believe the capacity for growth lies in all of us. As the global leader in computer-based testing, exam delivery, and high-stakes assessments we are committed to setting a professional standard by providing equitable access to learning and testing for all candidates, including people with sensory, physical, and cognitive impairments.

To that end, our websites, products, and services are designed and developed in accordance with Web Content Accessibility Guidelines (WCAG) 2.1 Levels A and AA, and Section 508 of the US Rehabilitation Act. We are committed to removing barriers to accessibility and improving our products and services for everyone.

For questions regarding our support for accessible testing or specific accommodations related to accessibility, please contact us at pvueaccessibility@pearson.com.

Pearson VUE Accessibility Conformance Reports

The Pearson VUE Accessibility team develops Accessibility Conformance Reports (ACRs) based on the Information Technology Industry Council (ITI) VPAT® (Voluntary Product Accessibility Template). ACRs for primary Pearson VUE products are available from this page.

  • Athena—Browser Edition (A-BE): The Pearson VUE browser-platform test driver. It uses browser and HTML technologies over the internet to achieve internet-based test (IBT) delivery, providing user interactions and functionality for proctored and unproctored exams delivered in testing centers, through OnVUE, and at client locations.
  • ExamDeveloper: A web-based item banking and test development system used by the Pearson VUE test development team and clients to create test items and to construct and publish exams.
  • OnVUE: The Pearson VUE online testing system that allows candidates to take secured, proctored assessments remotely.
  • WebNG: The web interface through which candidates can schedule, reschedule, and pay for Pearson VUE exams and launch exams delivered through OnVUE.

Disclaimer: Accessibility Conformance Reports posted on Pearson websites or otherwise made publicly available should not be construed to be included in any contract, either explicitly or implicitly, in whole or in part, without Pearson’s express acknowledgement through language in the contract itself.


Accessibility Policy

To request an accommodation for your upcoming test, please visit our accommodations page.

Employee Training

We are committed to training employees in accessible customer service practices and other accessibility standards. Such training is tailored to specific roles. This may include, but is not limited to:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
  • our policies related to the Customer Service Standards
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • how to use the equipment or devices available on-site or otherwise that may help with providing goods, services, or facilities to people with disabilities
  • what to do if a person with a disability is having difficulty in accessing our organization’s goods, services, or facilities

We train each employee as soon as practicable after being hired and provide training in respect of any changes to the policies.

Assistive Devices

Many test-takers depend on assistive devices and technologies to independently navigate public spaces and in their daily use of technologies. Pearson Owned Test Centers are designed with the diverse needs of all our test-takers in mind. 

Understanding that candidates prefer to use assistive technologies with which they are familiar, Pearson VUE's software supports a variety of open-source and commercially available assistive technologies. 

A team of Pearson VUE accessibility specialists regularly researches assistive technologies to enhance the capabilities of our applications and systems.  For questions regarding our support for accessible devices, please contact us at pvueaccessibility@pearson.com.

Service Animals

We are committed to welcoming differently abled test takers who are accompanied by a service animal on our premises. Test takers who have services animals are permitted to bring the animal into any location they may enter, including the test center and testing room.  Preauthorization is not required and Test takers are also not required to show proof of their need of a services animal.

Support Persons

A differently abled test-taker who is accompanied by a support person will be allowed to have that person accompany them on our premises.  If you need the assistance of a support person during your exam, please visit our website to request an accommodation.

Communications

We communicate with differently abled people in ways that consider their unique needs and will work with them to determine which method(s) of communication are preferred.

Feedback Process

Pearson VUE welcomes feedback on how well we provide accessible customer service. Such feedback will help us identify barriers and respond to concerns.  Please provide any feedback on our accessibility performance and policies to pvueaccessibility@pearson.com.

Information and Communications

We will consult with the person making the request in determining the suitability of an accessible format or communication support. In the unlikely event Pearson VUE determines that information or communications are unavailable in the requested format the organization shall provide the requestor with:

a) an explanation as to why the information or communications are unavailable in that format; and

b) a summary of the information or communications.

Employment

We notify employees, job applicants, and the public that accommodations can be made during recruitment and hiring. 

When making offers of employment we notify successful applicants of policies for accommodating employees with disabilities. We also notify staff that various support options are available for those with disabilities as soon as practicable. Finally, we maintain a process to develop individual accommodation plans for employees.  

We will consult with employees when arranging for the provision of suitable accommodations in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request to determine the suitability of an accessible format or communication support specifically for:

a) information that is needed in order to perform the employee’s job; and
b) information that is generally available to employees in the workplace

Changes to Existing Policies

Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed. This document is publicly available. Accessible formats are available upon request.

Last updated 2024-06-10

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