Important test delivery information pertaining to COVID-19 (coronavirus)

The status of our global test delivery is changing rapidly due to the spread of COVID-19. We will continue to monitor the situation and make decisions about test center operations in accordance with government and local authorities. Please check this page often for frequent updates.

Face masks are now required while testing at Pearson VUE-owned test centers. More information»

Updated: August 11, 2020

Latest health & safety requirements
Country-specific testing information
Candidate FAQs

Impact to candidate exam schedules

We know you have questions about the status of your exam and rescheduling or scheduling new exam appointments at this time. Appointment availability is limited due to social distancing precautions and varies by location, but some test centers in the United States have extended their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. (e.g., 12:00 a.m. midnight or 12:00 p.m. midday).

Our customer service wait-times are long right now as we work to help candidates across the globe. Please go to our FAQs to find out how to reschedule your exam.

How will I know if my exam is canceled?
You will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.

If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.

Can I reschedule my exam at this time?
Yes. You should attempt to reschedule your exam through your online Pearson VUE account. The system will only allow you to book exams on dates that will be available for testing.

If you have additional questions regarding voucher usage or testing windows, please visit your exam program's homepage to speak to the customer service team associated with your program.

Latest health & safety requirements at Pearson VUE-owned test centers

At our company-owned test centers, we are following recommendations from the CDC and World Health Organization for preventing the spread of COVID-19 and protecting testing candidates and our staff. We ask candidates to comply with the health and safety guidelines outlined below to keep fellow candidates safe.

Face masks are now required while testing at Pearson VUE-owned test centers. More information»

What candidates need to know:

You will not be admitted to the test center and should reschedule your exam if…

Unless…

You have tested positive for COVID-19:

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

AND

At least 14 days have passed since your last exposure, or you have received two negative COVID-19 test results in a row, 24 hours apart

You are currently experiencing or have experienced one or more associated symptoms within the last fourteen (14) days:

shortness of breath
cough
fever
chills
sore throat
loss of smell

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

You live with or have had close contact with someone who has confirmed or suspected COVID-19.

*Medical and healthcare professionals - please see exception below.

At least 14 days have passed since your last exposure

Have been or are under home quarantine or centralized observation by government or healthcare authorities

At least 14 days have passed since your quarantine or centralized observation has been lifted by the government or healthcare authorities

*Medical and healthcare professionals where both the medical/healthcare professional and the patient were wearing the appropriate personal protective equipment (PPE) are an exception.

Important candidate information

You will be asked to acknowledge that you meet the above health requirements and that you will follow health and safety guidelines while testing.
You must bring and wear your own face mask while you're at the test center and throughout your exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. We are unable to provide face masks to candidates. Candidates without a face mask will be denied testing services. See country-specific face mask exceptions for the United Kingdom.
You may be asked to stay > 6 feet away from other people in the waiting area. Please follow the test administrator's guidance during the admissions process.
We are allowing candidates to wear disposable gloves during testing. Test administrators will inspect the gloves both before and after the exam, and the gloves will be disposed of in front of the proctor upon completion of the test.
Some regional test centers may require candidates to provide a temperature check upon arrival.
It is your responsibility to ensure there are no travel restrictions in place for the location where you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away.

Health and safety measures at Pearson VUE test centers:

Make hand sanitizer available in the waiting area and prior to entering the testing room
Increase our cleaning and disinfecting regimens in between all testing appointments
Provide tissues to candidates upon arrival at the test center
Permit candidates to wear disposable gloves if they choose
Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test center
Enforce local social distancing requirements

For additional country specific measures, please review the individual country information below. We also encourage our third-party test centers to implement these precautionary measures.

Country-specific testing information

Please find specific test delivery information for Pearson VUE-owned and operated Pearson Professional Centers (PPCs) and third-party test centers for global regions below. *Please note that some third-party test centers around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. They may also institute additional precautionary measures to protect candidates and employees during this time.

Australia

Some of our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in Australia. Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page FAQ page for more information.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Australia.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Please wear a face mask or face covering in the test center and while taking your test to protect yourself and others. We are unable to provide face masks to candidates.

Bahrain

Many of our independent third-party test centers (Pearson VUE Authorized Test Centers and Pearson VUE Authorized Test Center Selects) located in Bahrain have limited or suspended their testing capacity in response to the local COVID-19 circumstances. If a test center closes due to COVID-19, candidates will receive a cancellation email.

If testing centers in Bahrain are accepting appointments, they may institute additional precautionary measures to protect candidates and employees during this time.

Brazil

Test delivery is currently suspended at the Pearson VUE-owned and operated Pearson Professional Center (PPC) located in Sao Paulo, Brazil. We will resume exam delivery services when it is determined safe to do so based on local conditions.

Candidates will receive email cancellations, and they can attempt to reschedule exams at a later date at PearsonVUE.com. Candidates with canceled exams will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Brazil. Due to the unpredictability of test center availability at this time, we encourage you to confirm your appointment with the scheduled test center in advance.

Canada

Some Pearson VUE-owned and operated Pearson Professional Centers are available for testing in Canada. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Canada.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

You must bring and wear your own face mask while at a Pearson VUE-owned test center and throughout your exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Candidates without a face mask will be denied testing services. We are unable to provide face masks to candidates.

Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page for more information.

China (Mainland)

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are currently open in China.

In order to be admitted into the test center, candidates must acknowledge both that they meet certain health requirements and that they will follow health and safety guidelines while testing.

You must show your health monitor app (updated on the date of the test) before entering the test center (you may have to show to building landlord in addition to Pearson VUE).
You will have your temperature taken with a contactless thermal sensor at your forehead (this may be taken by building landlord in addition to Pearson VUE). If your temperature is above 37.3 Celsius, you will be asked to reschedule your exam for a different day (free of charge).
Bring and wear your own face mask in the testing room. The mask will be inspected prior to entering the test room.
Stay > 1m away from other people in the waiting area and during the admissions process.

*Please note that the test center will log the temperature data and health code of test-takers for two months. However, if 1) you dispute with regard to attendance of the test in 2 months 2) you are suspected to be infected or 3) there is a request from authorities, then your health log will be maintained until no longer reasonably required.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within China. Candidates can register for exams at PearsonVUE.com. Due to the unpredictability of test center availability at this time, we encourage you to confirm your appointment with the scheduled test center in advance.

Denmark

Pearson VUE does not operate a company-owned test center in Denmark. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Denmark.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

France

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in France. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within France.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Germany

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are are available for testing in Germany. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Germany.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Greece

Some Pearson VUE-owned and operated Pearson Professional Centers are available for testing in Greece. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Greece.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

India

Some Pearson VUE-owned and operated Pearson Professional Centers are available for testing in India. Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page for more information.

In order to be admitted into the test center, candidates must acknowledge both that they meet certain health requirements and that they will follow health and safety guidelines while testing.

You are strongly encouraged to show your Arogya Setu App (updated on the date of the test) on a best-effort basis before entering the test center. You will not be admitted to the test center if the App shows you are at risk.
You will have your temperature taken with a contactless thermal sensor at your forehead. If your temperature is above 37.5 Celsius, you will be asked to reschedule your exam for a different day (free of charge). Please note that the test center will take record your body temperature if it is above 37.5 degree Celsius and you are asked to reschedule your exam.
You must bring and wear your own face mask while you’re at the test center and throughout your exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Candidates without a face mask will be denied testing services. We are unable to provide face masks to candidates. However, test-takers may be required to remove it during registration and ID checks and after any toilet breaks to confirm their identity.
Stay > 2 yards away from other people in the waiting area and during the admissions process.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within India.

Israel

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Israel. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Israel.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Italy

Pearson VUE does not operate a company-owned test center in Italy. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Italy.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Japan

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are currently open in Japan.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Japan.

Candidates who exhibit symptoms upon arrival at the test center may be asked to reschedule their exam for another time when in full health.

Japan’s Ministry of Health, Labour and Welfare COVID-19 Guidance urges cooperation from business owners in preventing the spread of the disease, and specifically asks business owners holding events “to prevent the spread of infection, such as encouraging participants to wash their hands, installing alcohol disinfectants, and asking those who have symptoms such as colds not to participate”.

Malaysia

Pearson VUE does not operate a company-owned test center in Malaysia. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Malaysia.

Candidates who exhibit symptoms upon arrival at the test center may be asked to reschedule their exam for another time when in full health.

Mexico

Test delivery is currently suspended at the Pearson VUE-owned and operated Pearson Professional Center (PPC) in Mexico City. We will resume exam delivery services when it is determined safe to do so.

Affected candidates will receive email cancellations, and they can attempt to reschedule exams at a later date at PearsonVUE.com. Candidates with canceled exams will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Mexico. Due to the unpredictability of test center availability at this time, we encourage you to confirm your appointment with the scheduled test center in advance.

New Zealand

Pearson VUE does not operate a company-owned test center in New Zealand. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within New Zealand.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Philippines

Test delivery is currently suspended at the Pearson VUE-owned and operated Pearson Professional Center (PPC) in Manila. We will resume exam delivery services when it is determined safe to do so.

We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within the Philippines. Due to the unpredictability of test center availability at this time, we encourage you to confirm your appointment with the scheduled test center in advance.

Saudi Arabia

Many of our independent third-party test centers (Pearson VUE Authorized Test Centers and Pearson VUE Authorized Test Center Selects) located in Saudi Arabia have limited or suspended their testing capacity in response to the local COVID-19 circumstances. If a test center closes due to COVID-19 circumstances, candidates will receive a cancellation email.

If testing centers in Saudi Arabia are accepting appointments, they may institute additional precautionary measures to protect candidates and employees during this time.

South Africa

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Johannesburg, South Africa. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within South Africa.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Singapore

Based on guidance from the Singapore Government, Pearson VUE or its building owners are instituting temperature checks and collecting travel information from candidates entering its company-owned test centers in Singapore. In addition, it’s likely that our third-party Singapore test center network may institute similar requirements.

If you are traveling from another country and have not quarantined for the required 14 days, please reschedule your exam.
If you are exhibiting symptoms upon entering our test center, you will be asked to wear a mask or take your test in a separate room.
If you have a fever above 37.5 degrees Celsius, you will not be allowed entry into the test center and will be asked to reschedule your exam.

Candidates who are asked to reschedule their exams will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor.

South Korea

The government of South Korea and the city of Seoul, specifically, have released COVID-19 guidance instructing entities to refrain from hosting large events. As a result of this guidance, we have reduced the number of candidates allowed to test at the Pearson VUE-owned and operated Pearson Professional Center (PPC) at any given time to restrict large groups of testing candidates.

Please note that our independent third-party test centers (Pearson VUE Authorized Test Centers and Pearson VUE Authorized Test Center Selects) located in areas of the virus’s spread may independently determine to close their test centers.

Spain

Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are available for testing in Spain. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Spain.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Turkey

Our Pearson VUE-owned and operated Pearson Professional Center (PPC) is available for testing in Istanbul, Turkey. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who still have the ability to operate within Turkey.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

United Arab Emirates

Many of our independent third-party test centers (Pearson VUE Authorized Test Centers and Pearson VUE Authorized Test Center Selects) located in United Arab Emirates have limited or suspended their testing capacity in response to the local COVID-19 circumstances.

If a test center closes due to COVID-19 circumstances, candidates will receive a cancellation email.

If testing centers in the United Arab Emirates are accepting appointments, they may institute additional precautionary measures to protect candidates and employees during this time.

United States

Our Pearson VUE-owned and operated Pearson Professional Centers are available for testing in the United States. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within the United States.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. However, some test centers are extending their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page for more information.

United Kingdom

Some Pearson VUE-owned and operated Pearson Professional Centers are available for testing in the UK. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within the UK.

If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.

We strongly recommend that you wear a face mask or face covering in the test center and while taking your test to protect yourself and others. We are unable to provide face masks to candidates.

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