COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

FAQs: Troubleshooting

If you encounter a blank screen or error message when you start the exam, your computer system may not meet the minimum requirements to run the exam.

See: pearsonvue.com/theconference/practicetests/#system-requirements

Yes. To reset your username or password, click on the appropriate "I forgot my username or password" link located under the "Sign in" button.

To resume the exam, follow these steps:

  1. Click Sign In on this page.
  2. Enter your username and password.
  3. Select the exam under “Open Online Exams.”
  4. Click Resume Exam.

To get your score report, follow these steps:

  1. Click Sign In on this page.
  2. Enter your username and password.
  3. Under the "My Account" heading, click View Score Reports
  4. All of your completed exams will be listed. Click View after the exam you would like to examine.

You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps:

  1. Click Sign In on this page.
  2. Enter your username and password.
  3. Select your exam under "Open Online Exams."
  4. Click Cancel Exam.