Q. How do I find the homepage for my exam program?
A. From the test-taker homepage, use the search bar to type your program name or acronym or select the name from the alphabetical list.
Tip: Search for the name of the testing organization that develops and owns the exam you’re taking. For example, if you’re taking the exam to become an Emergency Medical Technician (EMT), the testing organization is the National Registry of Emergency Medical Technicians® (NREMT). Search for NREMT to get started!
Q. How do I contact Pearson VUE customer service?
A. First, visit your exam program’s homepage to find answers to FAQs about your exam program. If you still have questions, you can find the contact details for your dedicated customer service team on your homepage.
Q. If I need to report a security issue, who should I contact?
A. To report a potential testing violation and/or suspicious behavior, please fill out our test security form.
Q. Am I required to wear a face mask?
A. Where required, yes, you must bring and properly wear your own face mask the entire time you are at the test center. Check the face mask requirements at your test center by using the search field opens in new window near the bottom of our COVID-related testing information page.
- Please note: Regardless of local regulations, some programs require masks for all testing candidates. To find out if your program mandates mask-wearing, refer to your program-specific landing page.
Q. What happens if my test center closes?
A. If you are impacted by a test center closure, you will receive an email with information on how to reschedule your exam.
Tip: Be sure to keep your email address up to date in your account profile and don’t forget to list us as an approved sender!
Q. I have an issue on test day. What should I do?
A. Please inform the test administrator as soon as the issue occurs. A case will be filed, with most cases investigated and resolved within 3-5 business days.
Q. What if I have more questions?
A. We have dedicated customer service teams available to help you throughout your testing experience. Visit your exam program's homepage for answers to FAQs specific to your exam.