Customer service for test-takers

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Customer service for test-takers

Helpful hint: Don’t forget to check your exam program’s homepage first! Most of the answers to your questions will be found there.

COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Still need help?

We have program-specific customer service teams on hand to provide you with the best support. Type the name or acronym of your testing organization into the search bar to get in touch or find your testing organization in the alphabetical list below.

We provide chat, phone, and/or email contact options based on region.

Find contact information 

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