OnVUE Online proctored exams

Frequently asked questions (FAQs)

Q. My proctor hasn’t started my exam yet. Where is my proctor?

A. After successfully uploading your photos, you should be on a page that says, “You are almost done with the check-in process”. Please be patient: most candidates will have their exam launched by a proctor within 15 minutes of the exam appointment. If you are experiencing a longer delay, there may be a problem with your photos. The proctor will attempt to reach you over chat or your cell phone. The incoming phone number may be unfamiliar to you but please answer so we can help you. If we haven't contacted you in 30 minutes, the connection may have been lost. If this happens, please fill out the form on this page and we will reschedule your exam.

Q. My exam suddenly stopped. What do I do?

A. Please submit the form on the page so we can analyze your session and reschedule your exam, if appropriate.

Q. When will I hear back from customer support?

A. Please allow up to five business days for customer support responses from case escalations. We appreciate your patience as we work to help you and other candidates.

Start the reschedule process

If you can't find your answer in the FAQs, please provide the following information to reschedule your OnVUE exam.

All fields are required.

  • This can be found on your confirmation email.
  • Terms of Service | Privacy and Cookies Policy



We're here to help. Search for your exam program's name to find program-specific customer service.

Get in touch