COVID-19 Impact to Exam Appointment Availability (March 20, 2020)

As we continue to monitor the updates to COVID-19 response, we know that many of you may be running into scheduling or voucher usage questions. Please note the following recommendations and changes that have been implemented. Contact us should you have additional questions.

• All unexpired, unused vouchers expiring before September 30, 2020 will automatically be extended through January 31, 2021.
• Online proctoring is a convenient alternative for testing. More information on this delivery type can be found here (currently not available in China, Japan, South Korea and Slovenia)
• You can find the latest from Pearson VUE and the impact Covid-19 here

Certification News and Updates

Find the latest information regarding exam updates.

Candidate agreements are now presented during the exam registration process. You must accept this agreement in order to schedule your exam. Read the full Candidate Agreement.

Certifications

Dell Technologies Proven Professional

Exam Security

The Dell Technologies Proven Professional program uses advanced security monitoring to ensure the integrity, validity and value of the certifications you earn.

Candidates are required to provide a digital signature and allow a photo to be taken prior to sitting for an exam. This is an important requirement to deter proxy test taking.

All exams are computer scored immediately upon exam completion. Candidates will receive a paper copy "Exam Score Report" before they depart from the exam center. This report provides a "provisional score," not a final score. The final score is transmitted to the candidate’s CertTracker account only after a statistical analysis is conducted on the exam. This analysis identifies security issues including the use on non-approved materials to prepare for the exam. If a security issue is discovered the candidate will receive an email notification stating their exam results have been invalided. All candidate exam results are typically available in their CertTracker account within three business days.

If you have questions, please contact our Education Services Help Desk.

Quick links

• Exam Retake Policy

  If you do not pass an exam on your first attempt, you must wait 7 days to retake the exam.

  If you do not pass an exam on your second attempt, you must wait at least 2 weeks (14 days) between each additional attempt.

  If you need to retake an exam that you have already passed in order to fulfill a certification track requirement, you may do so after 3 months.

• Cancellation Policy

  Cancellation of a future exam appointment less than 24 hours in advance is subject to a same-day forfeit exam fee.

  Exam fees are due in full for no-shows.

• Getting Your Exam Results From Dell Technologies

  After taking the exam, you will receive an email from Dell Technologies Education Services indicating that your exam results are available in your CertTracker account. Please allow 3 business days for this email. Should you still have not received an email notification after 3 business days, please contact Education Support