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Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

    To schedule, reschedule or cancel an exam:

    EBU Written Exam 2021

    EBU Written Exam 2021

    In order to take part in the examination each candidate must have a personal account AND book the exam through this website.

    Important note:

    The details in the mandatory fields on this site must correspond with the details as stated in the email “FW-21 Book your exam with Pearson VUE” sent by the EBU (ebu@ebu.com) on 23 August 2021. A candidate who already has an account cannot create a new account.

    CREATE AN ACCOUNT

    Enter your date of birth, email address and EBU CID number.

    SIGN IN

    Enter your username and your password.

    I have forgotten my username

    Step 1: Click on the “Forgot my username” link under the EBU logo.
    Step 2: Complete the form and enter your first name, last name and email address.
    Step 3: Answer the security questions.
    Step 4: Check your inbox for the email sent by PearsonVUEConfirmation@pearson.com
    Step 5: Click on the link and follow the instructions.
    Step 6: Once sucessfully logged in, you will be asked to update your security questions as three security questions and responses are now required.

    I have forgotten my password

    Step 1: Click on the "Forgot my password" link under the EBU logo.
    Step 2: Complete the form and enter your username, first name and last name.
    Step 3: Check your inbox for the email sent by PearsonVUEConfirmation@pearson.com.
    Step 4: Click on the link and follow the instructions for creating a new password.
    Step 5: Once sucessfully logged in, you will be asked to update your security questions as three security questions and responses are now required.

    Please note: Write your name with any diacritic marks (e.g. Č, ů, ř).

    I have forgotten:

    • my username & password and/or
    • the answers to the security question(s)

    Step 1: Contact Pearson VUE customer service (UK) at 0044 (0)161 855 7395. Opening hours: Monday to Friday 09:00-17:00 hrs. GMT.
    Step 2: Provide the customer service agent the following personal details as stated in the email “FW-21 Book your exam with Pearson VUE” sent by the EBU (ebu@ebu.com) on 23 August 2021.

    • Name
    • Email address
    • Date of birth

    Step 3: Check your inbox for the email sent by PearsonVUEConfirmation@pearson.com.
    Step 4: Click on the link and follow the instructions.

    Pearson VUE customer service desk (UK)

    • Phone number: 0044 161 855 7395.
    • Opening hours: Monday to Friday 09:00-17:00 hrs GMT.

    Formats

    Once you are logged in, select the preferred format:

    Onsite: Take the exam at a secured Pearson VUE test centre. You are presented with a list of available Test Centres based on your preferred city.

    You take the exam between 14:30-16:30 hrs. local time.

    OnVUE: Take the exam online from your home or workplace.
    You can start the exam between 14:00 and 15:45 hrs CEST, based on availability presented during the booking.

    Pearson VUE customer service desk (UK)

    • Phone number: 0044 161 855 7395.
    • Opening hours: Monday to Friday 09:00-17:00 hrs GMT
    Last updated 2021-07-29