If you are requesting any special accommodations, you must be pre-approved by PCAT Customer Relations prior to scheduling with a Pearson VUE Test Center. Once approved, you can then schedule your testing date, time, and location. If your exam cannot be scheduled online, you will be prompted to call Pearson VUE Accommodations at 1-800-466-0450 in order to schedule your testing date, time, and location, and to ensure that you receive your approved accommodations. You must inform the VUE Accommodations Coordinator that you are requesting a special accommodation when you call to schedule your exam.
Canceling Your Registration
To cancel your registration online you will need the same credit card you used at registration.
To receive a partial refund of your Registration Fee, you will need to complete the following two steps prior to the cancellation deadline for the appropriate testing window:
- Cancel your appointment at Pearson VUE
- Cancel your registration on the PCAT site
If you cancel your registration by the cancellation deadline, you will receive a refund equivalent to half of the Registration Fee. The remainder of your Registration Fee, and of any additional fees paid at the time of registration, is retained to cover necessary expenses for processing your cancellation. Refunds will be in U.S. dollars. Cash refunds are not available. Refunds are not given if you do not follow the cancellation procedures.
If you dispute your credit card charges or if you do not pay for your exam, your scores will not be released until payment is received.
If you have lost your credit card or it has been replaced since you registered, you may still cancel your PCAT registration online. It takes approximately 6–8 weeks for the refund to be sent to the address supplied on your PCAT profile. If your address has changed or if you wish to confirm the mailing address on file, please email PCAT Customer Relations with your correct address within three (3) business days of requesting the cancellation.