COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 15 May 5:00 p.m. CDT - Sunday, 16 May 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer service

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Click on the Chat icon to get started.

If chat is “offline,” see below for telephone numbers and office hours.

America region

Office hours

Automated Information System available 24 hours daily
Monday–Friday, 7:00 a.m.–7:00 p.m. CT
Saturday, 8 a.m.–4:00 p.m. CT
Closed on local holidays

Telephone numbers

800-989-8532 (toll-free)
+1-952-905-7195 (toll)

Email form

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Last updated 2018-09-10

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