COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

For assistance with scheduling or managing your exam appointment, contact Pearson VUE.

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Amazon Web Services (AWS) website. For any issues, contact us below or check our Frequently Asked Questions.

Global chat

Chat is the quickest way to reach a customer service agent. 
Click on the Chat icon to get started.


If chat is “offline,” see below for telephone numbers and office hours.

Here are frequently asked questions about AWS certifications.

If you need to get in touch with AWS Certification about your account or for another reason not related to your exam appointment, submit a ticket.

Last updated 2020-04-23