COVID-19 (Coronavirus) Situation: Learn more about how it could affect your testing plans.

Testing candidates: review our COVID-19 Update Page to learn if your testing experience may be impacted. April 6, 2020

Alert:

We know you're worried about rescheduling your exam. Due to COVID-19 scheduling changes, our customer service wait-times are longer than usual right now. We appreciate your patience as we work to help you and other candidates. In the meantime, for information on rescheduling, refunds, and other impacts to candidates, please check out our FAQs.

Customer service

For assistance with scheduling or managing your exam appointment, contact Pearson VUE.

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Amazon Web Services (AWS) website. For any issues, contact us below or check our Frequently Asked Questions.

Global chat

Chat is the quickest way to reach a customer service agent.
Click on the Chat icon to get started.


If chat is “offline,” see below for telephone numbers and office hours.

Here are frequently asked questions about AWS certifications.

If you need to get in touch with AWS Certification about your account or for another reason not related to your exam appointment, submit a ticket.

Last updated 2020-03-23