COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to look for testing availability and review the health and safety measures required for testing.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

Click on your region below for telephone numbers and office hours.

Please be aware if you contact Customer Services less than 48 hours before your test appointment you will be unable to cancel or reschedule your test appointment as highlighted in the reschedule/cancel policy.

If you are sitting a case study exam you will be unable to cancel or reschedule your test appointment once the exam entry has closed. View a timetable of these dates.

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Chartered Institute of Management Accountants (CIMA) website. For any issues, contact us below or check our Frequently Asked Questions.

Last updated 2020-04-21