Q. Can I still take my exam via online proctored delivery if my system does not pass the system test?
A. No. You should not register for online proctored delivery if your system does not pass the system test.
Q. What countries participate in Online Proctoring?
A. Online proctored delivery is available in most countries with the exception of the following countries:
Please note that greeter support, proctor support, and the proctoring software are currently only available in English.
- Hong Kong
- South Korea
- Sri Lanka
Q. Where do I go to schedule my exam?
A. Sign in to your web account to schedule your exam. After you’ve selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process. Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important things to know for your exam.
Q. Is my workspace okay for testing?
A. During the check-in process, you will be asked to take photos of your work area, which will be checked by a proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Additional monitors and computers must be unplugged and turned off. Items on the wall with writing on them, such as whiteboards, will be inspected. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.
Q. Are online proctored exams secure?
A. We’re committed to protecting the integrity of our exams, regardless of how they are delivered. When you take an online proctored exam, you must first install a secure browser that enforces rigorous safeguards throughout the testing process. In addition, a Pearson VUE proctor monitors you at all times during the exam, via webcam and microphone. We also review footage of exam sessions in cases where we suspect cheating.
Q. Are exams delivered via online proctoring more difficult than exams delivered at test centers?
A. No. The exams are identical.
Q. Are there any differences between taking an exam via online proctoring and taking an exam at a Pearson VUE test center?
A. Yes. Test centers provide you with an erasable white board on which you can take notes. This is not allowed in an online proctored delivery environment. If you wish to take notes during your exam, please take the exam at a Pearson VUE test center. Please note that the proctoring software, greeter support, and proctor support are only available in English.
Q. Are all tests available to be taken using online proctoring?
A. No. Test delivery options are available during the test registration process. If the test you are registering for is available via online proctoring, you will have the option to register to take the test either at a test center or by online proctoring.
Q. What type of identification will I be required to present?
A. You are required to present a current government-issued ID. The name on your ID must match the name in your web account profile and in your appointment confirmation email.
Acceptable forms of identification include: driver’s license, military ID, identification card (national/state/province identity card), alien registration card (green card, permanent resident, visa), and government-issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).
Minors who are under the age of 18 are permitted to present a valid student ID as a form of identification. A minor’s guardian must also present a valid ID and provide verbal consent during the check-in process.
Q. How do I check in for my test on exam day?
A. You will be able to start checking in for your exam 30 minutes ahead of your scheduled appointment time. To start, click the “Sign in” button on this page to sign in to your web account.
- The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Begin exam.”
Important: if the “Begin exam” button is not visible, you are either too early or too late for your exam. Please check your appointment details to make sure you’re trying to start at the proper time.
- You will be asked to download OnVUE, the online proctoring software, if you haven’t before. Follow the prompts in the application to complete the required check-in steps.
- Have your acceptable identification available so that the proctor can verify your identity.
- Shut down any non‐essential applications such as email, chat, Facebook, and Skype.
- You will be placed in a queue and connected with the next available proctor to begin your exam.
- The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.
- Being late is not an option. To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time.
Q. What are the exam rules on personal belongings?
- During the exam, you may not access the following types of personal items: mobile phones, handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved.
- During the exam session, you are not allowed to use exam-specific materials or scratch paper, erasable whiteboards, or any other physical writing object, such as a pen, marker, or pencil.
- Watches must be removed and placed out of sight/reach during the exam.
- You may have the option to use the whiteboard feature in the OnVUE software while taking the exam online. Read more about this feature.
Q. How do I communicate with a Proctor?
A. Depending on your preference, a Proctor will call you on your phone or through VoIP (microphone/speakers required) using the proctoring software once you are in the check-in process. You will also be able to communicate with a Proctor via chat. All communication with the Proctor is conducted in English.
Q. Can I eat, drink or take a break during the exam?
A. If your exam is long and includes a scheduled break, wait until you see the specific scheduled break message during your exam. At that time, you may leave your desk to use the restroom.
If your exam does not include a scheduled break, breaks are not allowed during the exam for any reason.If you leave your computer during your exam the proctor will end your session and you will be unable to continue testing.
Water in a clear glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.