COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Surcharge Information

Please note that all registrations, reschedules or cancellations made at Pearson VUE call centers or at test centers will be subject to a service charge. If you would like to avoid these fees, please use Pearson VUE’s online registration system to complete your booking.

More Information

Citrix and Pearson VUE charge a fee for those candidates who choose to use either the Pearson VUE call center or one of our test center partners for their test registrations, cancellations, or reschedules. Using these services over the web will not attract these service charges as web services do not have the higher associated cost of maintaining offices and staff.

In the interest of providing great service we will not eliminate call center and test center registration options, but it has become necessary to have candidates choosing these options pay a fee to help offset the expense of maintaining them.

Last updated 2021-09-16