COVID-19 (Coronavirus) Situation: Learn more about how it could affect your testing plans.

Testing candidates: review our COVID-19 Update Page to learn if your testing experience may be impacted. April 6, 2020


We know you're worried about rescheduling your exam. Due to COVID-19 scheduling changes, our customer service wait-times are longer than usual right now. We appreciate your patience as we work to help you and other candidates. In the meantime, for information on rescheduling, refunds, and other impacts to candidates, please check out our FAQs.

Surcharge Information

Please note that all registrations, reschedules or cancellations made at Pearson VUE call centers or at test centers will be subject to a service charge. If you would like to avoid these fees, please use Pearson VUE’s online registration system to complete your booking.

More Information

Citrix and Pearson VUE charge a fee for those candidates who choose to use either the Pearson VUE call center or one of our test center partners for their test registrations, cancellations, or reschedules. Using these services over the web will not attract these service charges as web services do not have the higher associated cost of maintaining offices and staff.

In the interest of providing great service we will not eliminate call center and test center registration options, but it has become necessary to have candidates choosing these options pay a fee to help offset the expense of maintaining them.

Last updated 2020-03-31